Lean Coach

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

LEAN COACH

Job Location:

Division of Child Support Services (DCSS)
Location is Based on Closest Client-Facing Office to Successful Candidate's Arizona Residence

Posting Details:

Salary: $66,000 - $72,099 

Grade: 23

Closing Date: November 4, 2024

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The DES, Division of Child Support Services (DCSS) is seeking an experienced and highly motivated individual to join our team as a Lean Coach. This position is a critical member of the Division's Strategy and Continuous Improvement team, and supports Administrations throughout the Division to develop, translate, implement, measure and strategically adjust operational initiatives in the context of a comprehensive continuous improvement system.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:

- Work within teams at all levels of the Division to build a culture of continuous improvement.
- Serve as coach to all levels from the employees to Executive Level management.
- Serve as a subject matter expert on child support strategy, operations and process improvement methodologies.
- Develop, implement, evaluate and communicate strategic and operational initiatives that improve child support results.
- Identify, develop, maintain, and communicate metrics to measure the success of each strategic and operational initiative.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
- Lean management methodologies, practices, tools and principles (Value stream mapping, Kaizen, Plan/Do/Check/Act cycle, Gemba, problem solving, leader standard work, 5S+).
- Strategic planning.
- The techniques and principles of project management, process improvement modeling and research techniques.

Skills in:
- Strong capabilities in coaching at various levels of an organization, from the front line to the Executive Leadership level.
- Establishing, developing and maintaining positive, productive relationships with individuals that may have conflicting goals.
- Process improvement.

Ability to:
- Strong capabilities in the ability to work and coach in a change environment.
- Assist teams with prioritizing improvement, make recommendations to functional leaders.
- Teach others and effectively facilitate problem solving discussions and problem solving sessions at all levels including executive levels.

Selective Preference(s):

The ideal candidate for this position will have:
- Minimum of one (1) year of Lean Six Sigma training and/or certification.
- Experience with child support strategic & operational initiatives, strategic deployment within the Arizona Management System, continuous improvement tools and principles, coaching and mentoring in problem solving methodology, and development of metrics.
- Demonstrated track record of successful improvement efforts.

Pre-Employment Requirements:

- Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
- Arizona Level One Fingerprint Clearance Card.
- If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
- All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

For questions about this career opportunity, please contact Jeremy Einwalter at (480) 640-8919 or JEinwalter@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-8900. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

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