Lead Total Experience Designer

Overview

LMI is seeking a Lead Total Experience Designer to support an exciting military health client engagement. This position will join a team of innovators, designers, and technologists to support the design, start-up, and management of an innovation cell for the military health client– an internal process, technology, and workforce accelerator program, where mission-enabling ideas are prototype, tested, and scaled. This cell will develop innovative processes and technology that directly impact both the quality care that servicemembers receive and the readiness of our national defense organizations. The LMI team will conduct an initial assessment to enable the organization stand-up, and will then provide management and acceleration support to enable innovation cell day-to-day operations. As the Lead Total Experience Designer, the selected candidate will design and implement innovative solutions to improve employee and customer experiences across the organization.

At LMI, we’re reimagining the path from insight to outcome at the new speed of possible. Combining a legacy of over 60 years of federal expertise with our innovation ecosystem, we minimize time to value and accelerate mission success. We energize the brightest minds with emerging technologies to inspire creative solutioning and push the boundaries of capability. LMI advances the pace of progress, enabling our customers to thrive while adapting to evolving mission needs.

LMI has been named a 2024 #TopWorkplace in the BuiltIn Workplaces! We are honored to be recognized as a company that values a people-centered culture, and we are grateful to our employees for making this possible!

Responsibilities

• Develop and implement Total Experience (TX) strategies to enhance user experiences.
• Conduct research and gather insights on user needs, pain points, and opportunities.
• Create journey maps, prototypes, and service blueprints to support design initiatives.
• Lead design workshops with key stakeholders and cross-functional teams.
• Mentor junior designers and team members to foster innovation and best practices.
• Establish an approach and governance framework that enables continuous TX research and design activities and integration into a design-led development process.
• Establish and manage research practices, templates, and standards as well as design systems.
• Ensure alignment between employee experience, customer experience, and business objectives.
• Collaborate with IT and business teams to integrate digital and non-digital solutions.

Qualifications

Minimum Requirements

• 10+ years of experience in experience design, service design, or user experience.

• Bachelor’s degree in design, human-computer interaction, or a related field.

• Proven expertise in creating and implementing Total Experience strategies.

• Advanced knowledge and experience with Figma and other design tools.

• Advanced knowledge and experience with Medallia, Dovetail, Maze, and/or other industry-leading TX feedback capture and cataloging tools.

• Demonstrated experience standing up and providing governance/oversight to design systems, practices, and integrations with development efforts.

• Strong facilitation, communication, and leadership skills.

Preferred Requirements

• Advanced degree in design or a related discipline.

• Experience with healthcare or government IT systems and processes.

• Certification in experience design or service design.

Target Salary: $140,000 - 170,000. Disclaimer: The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.