Lead Technical Program Manager

The Lead Technical Program Manager role requires the technical awareness to dissect complex problems and drive discussions with cross-functional teams. If you thrive as a generalist, tackling varied and evolving problems and opportunities, we want to talk to you. This is a great opportunity to hop into a role with a broad and deep impact in a domain that has a mix of components already running smoothly, several that are partially managed, and some that need to be spun up from scratch. You’ll be starting from a strong foundation with plenty of surface area to make your own.
As the Lead Technical Program Manager you are a key element of the Live Team and Towerborne project leadership. You’re accountable for empowering the team’s ability to deliver an evolving, living game experience to Towerborne players. Your primary mandate is to make it easier, faster, and safer to deliver player value. The Lead TPM is responsible for building and executing programs that drive continuous improvement across the entire build lifecycle, leveling up efficiency, clarity, confidence, and repeatability at every phase. 

What You'll Do

• Build, drive, and evolve programs wrapped around build health, release pipeline, branching strategy, environment management, developer efficiency, change management, and other areas related to end-to-end delivery
• Work closely with the Executive Producer, Live Production, and your direct reports to manage ongoing, overlapping release efforts
• Coordinate test prioritization with internal and external QA teams and evaluate test results as part of the overall story of build readiness and development velocity
• Work with QA and tech owners to ensure active ownership and clear reporting on stability, perf, and errors as part of holistic release readiness and live game health efforts
• Work with engineering and operational teams to build and improve domain tools, workflows, and resources
• Serve a product owner for core online game and operational systems, helping define requirements and providing key stakeholder review (e.g. hotfixing, version management)
• Report and drive improvement on operational player disruption factors (e.g. downtime duration, patch sizes)
• Manage the program for escalating, managing, and learning from development and live issues in a way that keeps the right people engaged and informed, is low friction for participants and stakeholders, and maintains appropriate process parity between dev and live issue flows
• Lead by example, driving critical development and live issues in a way that ensures calm, clarity, and focus on resolving impact
• Define program success …