Lead Subject Matter Expert: Training for Frontline Workers on Decision-Making and Communication Skills - Remote

This will be a part-time, remote contract opportunity. This is a paid engagement, currently budgeted at $40-$60/hr, depending on skills and past experience.
🟢  The CompanySpringboard is a fast-growing ed-tech startup, built by a team passionate about improving education and bridging the world’s skills gap. Education is no longer a one-time investment at the beginning of one's career, it's a lifelong pursuit. At Springboard, we offer an educational experience that empowers our students to thrive in this new world order. We’ve helped thousands of students upskill or reskill into new jobs in cutting-edge fields, using a unique approach involving project-based curricula, 1-on-1 mentorship from top industry experts, and career services.
🟢  The OpportunitySpringboard is launching an 11-week immersive online learning experience that provides non-technical front-line workers with the tools, mindset, and confidence to make more effective and impactful decisions, mitigate risk, and communicate those decisions to various stakeholders. The students will be comprised of frontline, hourly workers from leading retail, finance, hospitality, manufacturing, and e-commerce companies. This course is paid for by their employers. 
The main skills taught in the course include: Problem-Solving TechniquesInfluential CommunicationContinuous Improvement
Our course end goals are as follows: Apply a problem-solving approach to address real-life challenges effectively in personal and professional contexts.Use influential communication frameworks to express ideas clearly and persuade effectively in diverse settings.Exhibit flexibility in decision-making and communication by adjusting approaches based on evolving circumstances, feedback, and new information.
We are looking for a subject matter expert (SME) who will help guide the vision and learning experience for this course. Ideally, this candidate:Has strong experience training frontline workers, either in-person or onlineBelieves in the importance of soft skillsHas experience creating teaching/training content
Timeline/Availability:Course creation: starting early April for a duration of 8-10 weeks. We estimate a workload of roughly 5-10 hours per week and ask that you be available to work a few of those hours synchronously during EST hours on weekdays. 

🟢 Responsibilities

  • Collaborating with an instructional designer to review existing material, build new components of the curriculum, and synthesize all content and exercises into a cohesive whole
  • Reviewing learning objectives, projects, assessments, and overall course structure 
  • Designing, writing, recording, and building course content, exercises, and live lessons
  • Helping write scripts for custom video resources 
  • Curating high-quality resources (videos, articles) 
  • Writing descriptions that summarize and explain the importance of each topic covered in the course
  • Creating rubrics for graders to evaluate student work 

🟢 You have:

  • In-depth knowledge of front-line work, and common challenges front-line workers might face in the US 
  • A minimum of 3+ years of overall front-line work professional development and/or training experience 
  • Experience building learning experiences or training for front-line workers (preferred)
  • Has previously worked entry-level frontline jobs (preferred)
  • Experience building training material and instructing others (preferred) 
  • Experience coaching 
  • A clear point of view on what skills are needed to improve frontline decision-making and communication skills 
  • Proven ability to write clear training materials and instructions
  • Proven ability to meet tight deadlines across a multi-month project 
The Springboard team of 250 embraces a hybrid approach to work, with headquarters in the heart of San Francisco and Bengaluru. We’re backed by top investors, including Costanoa Ventures, Reach Capital, Learn Capital, Pearson Ventures, and the founders of LinkedIn and Princeton Review.
Don’t meet every single requirement? Apply anyway: at Springboard, we believe in the value of transferable skills and non-traditional experience. We are an equal-opportunity employer and value diversity at our company. We welcome applications from all backgrounds and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Under the California Consumer Privacy Act (“CCPA”), Springboard is required to inform California residents who are job applicants about the categories of personal information we collect about you and the purposes for which we will use this information. This notice contains disclosures required by the CCPA and applies only to personal information that is subject to the CCPA. Apply

Job Profile


United States


Continuous Improvement Influential Communication Problem-Solving Techniques

  • Collaborating with instructional designer
  • Creating rubrics for student work evaluation
  • Curating high-quality resources
  • Designing and building course content
  • Reviewing learning objectives and course structure
  • Writing scripts for video resources

3+ years


Part-time, synchronous work during EST hours


America/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9