Lead ServiceNow Developer with Secret (Remote - MD DC VA))

*Remote (onsite when needed In the MC DC VA area) *

As a Lead ServiceNow Developer, you play a pivotal, technical leadership role in successfully deploying ServiceNow solutions for our clients. In this role, you will be responsible for configuring, customizing, and implementing ServiceNow applications to meet specific business requirements. Your technical expertise, attention to detail, and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our clients.

Your responsibilities include:

• Architectural Expertise: Design scalable, reliable, and high-performance ServiceNow solutions that meet both immediate project needs and long-term business goals.

• Solution Configuration: Lead engagements with Solutions Architects and Business Analysts to understand the functional requirements and translate them into effective ServiceNow configurations. Configure and customize ServiceNow applications and modules to align with client's needs and industry best practices.

• Business Acumen: Drive understanding of the business context in which the team is working. Align technical decisions with the client’s overarching goals and objectives.

• Technical Implementation: Lead collaboration with cross-functional teams to implement ServiceNow solutions. This includes setting up workflows, business rules, user interfaces, and automation to ensure smooth and efficient operation.

• Innovation: Encourage innovation within the development team. Support the exploration of new technologies, methodologies, and processes that can enhance the efficiency and effectiveness of the team's work.

• Testing and Quality Assurance: Develop ServiceNow configuration test plans and validate functionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes.

• Data Migration: Develop and document data migration strategies and plans. Lead data migration activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition.

• Integration Management: Design and document integration strategies and plans. Lead the integration of ServiceNow with other systems and applications to create seamless end-to-end processes.

• User Training and Documentation: Design and provide end-user training to ensure a smooth adoption of the implemented solution. Create detailed documentation of the configuration and customization for future reference.

• Change Management: Lead change management efforts by assisting users during the transition period, addressing inquiries, and resolving issues promptly. Manage stakeholder expectations, facilitate smooth transitions during system changes, and minimize system disruption.

• Risk Management: Identify potential project risks and devise strategies to mitigate them. This includes considering factors such as security vulnerabilities, data privacy concerns, and potential integration challenges.

• Incident and Problem Resolution: Troubleshoot and resolve technical issues related to ServiceNow implementations. Lead the …