Lead ServiceNow Developer (Remote) NCI
Nationwide Remote Office (US99)
*We are open to supporting 100% remote work anywhere within the U.S.*
The Digital Modernization division of ICF is seeking a motivated Lead ServiceNow Developer. In this role, you will assist the ServiceNow Platform team with governance of the platform, including development of new functionality and integrations, small customization, configuration, troubleshooting errors, remedying incidents, and conducting root-cause analysis. This role is client facing and all team members are expected to champion tasks, interface with customers and have a high level of logistical skill that wouldn’t necessarily be needed on a regular developer role.
Our Digital Modernization division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business. Some work may be required to be performed at a client site in Rockville, MD.
As a Senior or Lead ServiceNow Developer you play a pivotal role in successfully leading the design and deployment of ServiceNow solutions for our clients. In this role, you will lead the design, configuration, customization, and implementation of ServiceNow applications to meet specific business requirements. Your technical expertise and leadership, attention to detail, and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our clients.
What you will be doing:
Implementation Support: Implement enhancements based on priority given by platform owner; conduct code reviews and ensure adherence to best practices. Collaborate with cross-functional teams and implement solutions that align with the designed requirements and ensure solutions meet industry best practices. Develop and maintain advanced scripts, business rules, and client scripts.
Integration and Automation: Support existing ServiceNow integrations and work with the team on any future integrations that the client needs.
Enhancement Requests: Design, develop and support the promotion process of individual enhancement requests across the platform.
Deployment Management: All developers are expected to occasionally support weekly platform deployments from various development teams, a firm grip of update set management and promotion is needed. There is also potential to input on a redesign of the promotion process.
Incident and Problem Resolution: Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams to provide timely resolution to incidents and problems. Troubleshoot errors and remedy incidents that are assigned to the Platform Queue inclusive of user access, integrations, scripting, …
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Restrictions100% remote Must be able to obtain Public Trust clearance Remote work
Benefits/Perks100% Remote 100% remote work Collaborative environment Continuous learning Cutting-edge technology Equal opportunity employer Fully remote Inclusive workplace Professional development opportunities Reasonable accommodations Remote Remote-first company Remote work
Tasks- Analysis
- Best Practices
- Client relationships
- Code reviews
- Collaborate with cross functional teams
- Collaboration
- Collaboration and Communication
- Communication
- Conduct code reviews
- Conduct root cause analysis
- Continuous Learning
- Designing
- Development
- Implementation support
- Implement enhancements
- Implement solutions
- Incident and Problem Resolution
- Integration
- Integration and Automation
- Management consulting
- Navigate change
- Performance Optimization
- Project coordination
- Quality assurance
- Shape the future
- Testing
- Troubleshooting
- Troubleshoot technical issues
Access Analysis Analytical Attention to detail Automation Best Practices Business Business Requirements Business rule development Business rules Client interaction Client Relationships Collaboration Collaboration and communication Communication Configuration Consulting Continuous Learning Coordination Customization Deployment Deployment Management Design Development Digital Education Implementation Incident and Problem Resolution Information Technology Integration IT ITIL ITSM Javascript Leadership Management Management consulting Optimization Oral and written communication Performance Optimization Planning Policy Problem Resolution Problem-solving Project Coordination Public Trust Clearance Quality Assurance Root Cause Analysis Scripting Security Service Management ServiceNow ServiceNow applications ServiceNow Platform Teams Technical Technology Services Testing Troubleshooting User Experience Workflow configuration Written communication
Experience5 years
EducationBachelor Business Communication Education Environment Information Technology IT Management Planning Policy Technology
CertificationsCertified Application Developer Certified System Administrator ITIL Public Trust clearance ServiceNow Certified Application Developer ServiceNow Certified System Administrator
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