Lead, Revenue Cycle

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

Reporting to the Revenue Cycle Manager, the Lead Revenue Cycle will play a key role in overseeing the distribution of revenue-related assignments and assisting with ad hoc revenue cycle responsibilities. This position is designed for someone with a strong understanding of revenue cycle processes, who can effectively manage and mentor a team, ensure operational efficiency, and contribute to process improvements.

What you’ll be doing: 

• Assignment Distribution: Distribute and assign revenue cycle tasks to the team, ensuring all weekly and ad hoc responsibilities are completed on time, accurately, and in accordance with company standards.
• Team Mentorship & Support: Provide ongoing guidance and mentorship to team members, offering support in troubleshooting, resolving issues, driving process improvements, and fostering team development.
• Revenue Cycle Support & Subject Matter Expertise: Assist with day-to-day revenue cycle tasks as needed, ensuring smooth operations across various areas such as payment posting, billing audits, adjustments, and refund processing. Act as a subject matter expert for the team, providing support and guidance on claim rejections, denials, drafting appeals, and follow-up actions. Help team members and colleagues navigate complex claim issues, offering expertise to ensure timely resolution and reduce rework, ensuring the continued success of the revenue cycle.
• Process Improvement and Collaboration: Identify opportunities to streamline and optimize revenue cycle processes, aiming to reduce inefficiencies, minimize errors, and enhance overall team performance and workflow. Collaborate closely with cross-functional teams across Spring Health to ensure alignment on revenue cycle operations, proactively resolving any issues or discrepancies that arise to maintain smooth and efficient operations.
• Ad Hoc Responsibilities: Take on special assignments and tasks as directed by the Revenue Cycle Manager, ensuring that operational and strategic goals are met and that tasks are completed within the specified timelines.
• Reporting & Tracking: Monitor key performance indicators (KPIs) to track team performance and ensure revenue cycle targets are met or exceeded. Provide regular updates to the Revenue Cycle Manager regarding team metrics and progress.
• Other Assignments: Take on additional duties and responsibilities as designed by the Revenue Cycle Manager to support the broader goals of the department and company.

What success looks like in this role:

• Proactive Leadership & Problem Solving: A successful leader in this role anticipates challenges before they arise and takes the initiative to address potential issues. This proactive approach leads to fewer disruptions in the revenue cycle and ensures smooth operations even during peak times or challenging situations.
• Ownership & Accountability: Success looks like taking full ownership of both individual tasks and team goals. The Revenue Cycle Lead should consistently deliver high-quality results, meet deadlines, and hold themselves and the team accountable for performance standards.
• Strong Team Mentorship & Support: A successful Revenue Cycle Lead will provide continuous mentorship, helping team members develop their skills and resolve challenges efficiently. Success looks like a team that is well-trained, self-sufficient, and empowered to troubleshoot and handle day-to-day tasks with confidence.
• Seamless Revenue Cycle Support: Success is demonstrated when the Revenue Cycle Lead is able to assist effectively in payment posting, billing audits, adjustments, and refunds, ensuring that the team runs smoothly and that issues are resolved quickly. When needed, the Lead actively steps in to ensure operations remain uninterrupted.
• Collaboration Across Teams: A successful Revenue Cycle Lead fosters strong relationships with cross-functional teams, ensuring alignment across departments. Success in this area means resolving issues collaboratively, improving communication, and aligning team goals with broader company objectives.
• Effective Management of Ad Hoc Responsibilities: Success involves seamlessly managing ad hoc assignments as directed by the Revenue Cycle Manager. Completing special projects on time and in alignment with departmental and organizational goals demonstrates success in adaptability and organizational alignment.
• Consistent Achievement of KPIs: Success means consistently meeting or exceeding key performance indicators (KPIs). Whether it's the accuracy of payment posting, audit completion, or response times, a successful Revenue Cycle Lead helps the team achieve high performance and operational excellence.
• Focus on Continuous Process Improvement: A successful Revenue Cycle Lead is always seeking ways to improve processes. Success is reflected in the ongoing reduction of manual adjustments, the implementation of new, more efficient workflows, and fostering a culture of continuous improvement within the team.
• Clear and Effective Communication: Success means maintaining open, transparent, and consistent communication across the team and with other departments. When communication is clear, team members can collaborate effectively, resolve issues promptly, and stay aligned on shared goals.
• Utilization of Technology to Enhance Efficiency: Success in this role means leveraging tools like Electronic Remittance Advice (ERA) to automate and streamline processes, reduce errors, and improve overall operational efficiency. A successful lead uses technology to enhance the accuracy of the payment posting process and improve overall workflow.

What we expect from you: 

High School Diploma or GED Required: A high school diploma or equivalent is necessary, along with at least three (3) years of experience in the healthcare field in a similar role.

• Experience in the Behavioral Health Field:
• Comfortable in Evolving Environments
• Tech-Savvy
• Hyper-Organized & Detail-Oriented
• Creative & Analytical Thinking
• Strong Communication Skills
• Professionalism with a Focus on Satisfaction
• Proactive Problem Solving
• Commitment to Continuous Improvement
• Ability to Multi-task and Context Switch

The target base salary range for this position is $75,000 - $95,000, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace

To ensure intentional and equitable hiring practices, we use a balanced candidate slate in our interviews. This approach guarantees that our pool of qualified candidates includes individuals who are underrepresented in our organization at all levels. This is a key performance indicator (KPI) for our recruiting and hiring teams, reported quarterly to maintain accountability.

Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.