Lead, Residential Solar Monitoring & Service

Job Summary:

As Lead, Residential Solar Monitoring and Service, you will play a key role in leading a team that oversees the performance and maintenance of our residential solar portfolio. In this role, you will be responsible for monitoring system performance, resolving maintenance issues, managing service invoices, and ensuring seamless communication between internal teams, contractors, and customers. Additionally, you will provide guidance, training, and oversight to the monitoring service team, fostering strong relationships with service providers, and driving operational efficiency.

Primary Responsibilities:

Lead System Performance & Service Operations:

• Oversee a portfolio of installed solar systems, using monitoring platforms to proactively identify and troubleshoot performance issues.

• Track, analyze, and report on system behavior, including degradation, production, and underperformance, ensuring optimal performance.

• Coordinate with third-party service providers and internal teams to resolve maintenance issues quickly and efficiently.

• Ensure accurate tracking and resolution of long-term maintenance issues, escalating concerns as needed.

• Identify, develop, and implement new processes to improve monitoring practices

Lead & Support the Team:

• Mentor and support monitoring and service team, providing training, guidance, and day-to-day leadership to ensure high-quality service execution.

• Oversee scheduling and coordination of maintenance requests, ensuring seamless communication between customers, contractors, and internal stakeholders.

• Ensure all service cases are managed efficiently from origination to closure, maintaining a high standard of customer service and issue resolution.

• Support RS Service Partners in auditing service quality, gathering feedback from customers, and refining service processes for continuous improvement.

• Foster strong relationships with service providers, ensuring alignment with company service standards and expectations.

• Monitor contractor performance, compliance, and adherence to service level agreements, addressing any concerns proactively.

• Partner with Accounts Payable to resolve contractor payment or remittance issues, ensuring smooth and timely payments.

• Review contractor expenses and approve invoices for payment, ensuring accuracy and alignment with budget expectations.

Operational Efficiency & Process Improvement:

• Collaborate with leadership to develop and refine workflows that enhance operational efficiency and service quality.

• Lead analysis of reports on system performance, maintenance trends, and service case resolutions to drive data-driven decision-making.

• Ensure team maintains detailed documentation related to site visits, maintenance requests, and service activities, ensuring transparency and compliance.

• Audit documentation to ensure accurate recordkeeping and compliance with best practices

• Contribute to special projects and initiatives to support the continued growth and success of the Residential Solar business.

• Coordinate with leadership to identify and mitigate areas of risk exposure

Required Skills:

• Excellent communication and interpersonal skills

• Demonstrates a drive for results, efficiency, and embraces the value of Continuous Improvement.

• Ability to adapt, evolve and thrive in an ever-changing environment.

• Exceptional organizational skills and document management skills with an acute attention to detail.

• Positive attitude, self-motivated, strong analytical skills, results oriented, driven.

• Strong attention to detail and the ability to navigate complex resolutions.

• Ability to learn and master new technologies

• Ability to simultaneously manage dozens of service contractor partnerships, multiple projects, and competing priorities,  in a fast-paced and dynamic industry

Minimum Education and Experience:

• Degree in Business Administration, IT, Operations, Renewable Energy focused, or other applicable fields of study a plus, but not required

• 5+ years experience in the Solar or Energy industry

• Familiarity with multiple Residential Solar system architectures

• 3+ years of experience using Excel for analysis and as a tool  to communicate complex data effectively

• Solar Installation knowledge preferred

Work Authorization: Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position.

Salary Range:

$58,820.00 - $94,110.00

*This range reflects base pay only. Incentive earnings, like commissions or bonuses, are not included.

This role is also eligible for an annual incentive plan based on company performance. 

How We Support Your Wellbeing:

Our employees are our most valuable asset. That’s why at IGS, we are committed to offering a holistic benefit program that allows employees to stay healthy, feel secure, and maintain flexibility in their wellbeing journey.

• Healthcare Essentials: Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.

• Mental Wellbeing: Robust support through Headspace and free mental healthcare visits for you and your dependents.

• Family Planning Support: Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.

• Financial Readiness: Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.

• Work-Life Balance: paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.

Equal Opportunity Employment:

It is the policy of IGS Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited.

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