Lead, Resi Solar QA & Partner Success

Job Summary:

As the Lead, QA and Partner Success, you will oversee the quality assurance and operational excellence of residential solar installations while managing strategic partner relationships. This role combines leadership in QA processes—such as system audits, shading report reviews, and project validations—with the cultivation of strong, white-glove partnerships to ensure best-in-class service. You will lead and develop a team of QA and Operations specialists, analyze performance data, and communicate insights to partners to drive scalability and efficiency. Your work will directly support the growth and success of a $200M+ residential solar business across multiple states.

Primary Responsibilities:

• Manage ongoing partnerships with our Residential Solar sales and installation partners to ensure operational and financial success for both our partners and IGS Solar.

• Support the seamless interaction between IGS’s shared service groups such as Billing and Collections, IT, Finance and Accounting, Legal and Regulatory, HR and Marketing to support business operations to continuously improve our processes and the quality of support we provide our sales and installation partners

• Lead the Solar QA and operations team, including day to day management, training, team growth, and development.

• Assist team to ensure effective and efficient processing of operational responsibilities.

• Work collaboratively to Identify, research, and resolve partner issues swiftly and completely by leveraging an expert level understanding of our business

• Compile key reports and dashboards to gauge and grade partnerships across all relevant facets of our industry; such as, project cancellation rates, milestone durations, project quality, operational efficiency, and other standard operations and metrics.

• Ensure EPCs are operating in compliance with the master business agreement between them and IGS Solar

• Build and empower members of the team to grow in their careers and become more effective in the industry.

• Become a trusted team member by accomplishing team goals, operating with integrity, and by shaping IGS Solar into a world-class solar company.

• Lead a team of specialists and work alongside them to achieve the primary functions of the department:

• Evaluate Solar Systems and Ensure Compliance: Review and process a high volume of solar projects to verify adherence to program requirements, including analyzing shading reports, project photos, and documentation to ensure quality and compliance.

• Provide Platform Expertise and Partner Support: Act as a Solar 360 platform expert by guiding partners through milestone reviews, creating clear instructional materials, delivering training sessions, and coordinating with IT to resolve platform issues efficiently

Required Skills:

• Excellent communication and interpersonal skills

• Demonstrates a drive for results, efficiency, and embraces the value of Continuous Improvement.

• Ability to adapt, evolve and thrive in an ever-changing environment.

• Exceptional organizational skills and document management skills with an acute attention to detail.

• Positive attitude, self-motivated, strong analytical skills, results oriented, driven.

• Strong attention to detail and the ability to navigate complex resolutions.

• Ability to learn and master new technologies

• Ability to simultaneously manage dozens of sales and installation partnerships, multiple projects, and competing priorities,  in a fast-paced and dynamic industry

Minimum Education and Experience:

• Degree in Business Administration, IT, Operations, Renewable Energy focused, or other applicable fields of study a plus, but not required

• 3+ years experience in the Solar or Energy industry

• 3+ years of experience using Excel for analysis and as a tool communicate complex data effectively.

• Experience with Solar Shading tools such as Aurora/Solmetric Suneye preferred.

• Solar Installation knowledge preferred .

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Work Authorization: Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position.

Salary Range:

$64,710.00 - $103,540.00

*This range reflects base pay only. Incentive earnings, like commissions or bonuses, are not included.

This role is also eligible for an annual incentive plan based on company performance. 

How We Support Your Wellbeing:

Our employees are our most valuable asset. That’s why at IGS, we are committed to offering a holistic benefit program that allows employees to stay healthy, feel secure, and maintain flexibility in their wellbeing journey.

• Healthcare Essentials: Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.

• Mental Wellbeing: Robust support through Headspace and free mental healthcare visits for you and your dependents.

• Family Planning Support: Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.

• Financial Readiness: Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.

• Work-Life Balance: paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.

Equal Opportunity Employment:

It is the policy of IGS Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited.

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