Lead Product Designer

Job Summary:

iHerb is a leading global e-commerce company known for its diverse range of products and exceptional customer experience. With a presence in multiple countries, we provide customers around the world with seamless access to an extensive catalog of products. Our commitment to innovation and user-centric design has made us one of the leaders in the e-commerce industry.

We are seeking an experienced Lead Product Designer to lead and enhance the catalog experience for our global e-commerce platform. As a Lead Designer, you will play a pivotal role in shaping the way millions of users interact with our platform, ensuring that their shopping journey is intuitive, efficient, and delightful. You will collaborate closely with cross-functional teams including product managers, engineers, data scientists, and other designers to create a world-class experience that meets user needs and drives business objectives.

Location: This role is US-based remote, with a strong preference for someone located in the Pacific time zone. Occasional travel to our Southern California office might be required.

Job Expectations:

• Lead end-to-end design processes for multiple projects within the catalog experience, from initial concept, through stakeholder presentation, to final implementation.

• Conduct user research to understand user behaviors, needs, and pain points related to shopping, and translate these insights into actionable design solutions.

• Create user-centered designs, including wireframes, prototypes, and mockups, that effectively communicate interaction and design ideas, business goals and technical constraints.

• Work closely with engineers to ensure seamless implementation of design concepts, providing necessary design assets and guidance throughout the development cycle.

• Conduct usability testing and iterate on designs based on user feedback and data-driven insights.

• Champion a cohesive and consistent design language for shopping-related components across the platform, considering global usability and accessibility standards.

• Mentor and provide guidance to junior designers, fostering a culture of continuous learning and growth within the design team.

• Stay up-to-date with industry trends, best practices, and emerging technologies in UX and e-commerce to drive innovation.

Knowledge, Skills, and Abilities:

• Bachelor's or Master's degree in Design, Human-Computer Interaction, or related field.

• 6+ years of professional experience in UX/UI design, with experience designing e-commerce experiences.

• Very strong, modern UI skills

• Expert-level proficiency in Figma, and other design tools such as Adobe Creative Suite.

• Strong experience utilizing design systems to build and update screens

• Solid understanding of user-centered design principles and methodologies.

• Proven track record of delivering successful design projects that meet business goals and user needs.

• Experience working collaboratively with cross-functional teams, including product managers, engineers, and researchers.

• Strong communication and presentation skills, with the ability to articulate design concepts and decisions to stakeholders.

• Familiarity with front-end development principles and an understanding of technical feasibility and limitations.

• Experience with user research methodologies, usability testing, and data-driven design.

• A portfolio showcasing your previous UX and UI design work, including shopping or e-commerce related projects.

• Knowledge of accessibility standards and best practices.

If you are a passionate Lead Designer with a strong background in crafting exceptional shopping experiences and are excited about driving innovation in the e-commerce industry, we encourage you to apply and be part of our journey to redefine online shopping for customers worldwide.

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The anticipated pay scale for this position can be found below, however the pay range applicable to you may vary by geographic location based on where the job is located or where you work.  The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc.  iHerb, LLC is a multi-state employer and this pay scale may not reflect positions that work in other states or locations.

Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies. Employees will enjoy paid holidays throughout the calendar year.  Eligibility requirements for these benefits will be controlled by applicable plan documents.

Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies.   For more information on iHerb benefits, visit us at iHerbBenefits.com.

Anticipated Pay Scale:$115,850—$184,307 USD

Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.

About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.

We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.

Our vision is to become the #1 destination for health and wellness across the world.

With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:

Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity

iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for. 

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.

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