Lead PLADS Business Systems Analyst - Remote, US, 31999

Salary Range: $55,000 – $140,000


We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.


Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by


Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.


Work Designation. This role is remote. This means you will be expected to work from your home, within the continental US. There may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.


What does it take to be successful at Aflac?

  • Acting with Integrity
  • Communicating Effectively
  • Pursuing Self-Development
  • Serving Customers
  • Supporting Change
  • Supporting Organizational Goals
  • Working with Diverse Populations


What does it take to be successful in this role?

  • Group and/or Individual Disability and Absence Management Insurance Industry experience
  • Experience working in an Agile team
  • Strong Analytical Problem-Solving skills
  • Attention to detail and results oriented, with a strong customer focus
  • Ability to work as part of a team and independently
  • Problem-solving and technical communication skills
  • Ability to prioritize workload to meet tight deadlines
  • Experience with ClaimVantage (preferred)
  • Experience with requirements management tools and techniques, such as UML Class/Sequence Diagrams, Use Cases, Story-boarding, Scrum, Atlassian Tools Suite – Jira and Confluence
  • Experience using data query tools to perform data analysis, profiling and validation
  • Strong written and verbal communication skills
  • Experience in Life, Absence and Disability Insurance


Education & Experience Required

  • Bachelor’s Degree in Computer Science, Information Systems, Business Admin, or a related field
  • Six or more years’ experience in a Business Analysis function
  • Demonstrated experience in developing projects across all phases of the project life cycle; demonstrated experience in developing functional specifications, user interface designs/wireframes
  • Knowledge of how systems support business operations, collection of technical requirements, and modeling concepts
  • Experience in working simultaneously with technical IT resources and non-technical business resources and users
  • Ability to apply statistical and other research methods into systems issues as required; review complex data and derive summary conclusions

Or an equivalent combination of education and experience


Principal Duties & Responsibilities

  • Leads all Business Systems Analyst activities and strategies within their team, guiding more junior Business Systems Analysts
  • Engages with representatives from multiple business and/or IT units to develop user requirements for enhancements to the system
  • Analyzes and understands business processes and end user needs to effectively prioritize, triage, recreate and analyze system issues to determine root cause and provide solution recommendations 
  • Effectively communicates complex technical concepts and topics to a broad audience
  • Creates appropriate documentation for project deliverables, such as use cases, cost benefit analysis, test plans, process flows, training and communication plans as needed to support the successful launch of solutions
  • Assists in the coordination of testing partnering with our QA team
  • Provides Peer Reviews on work from within the team
  • Understands the work across teams to identify potential conflicts
  • Serves as a self-accountable team member to prioritize and function in environments with competing and alternating priorities, with a constant focus on delivery
  • Continually refines business acumen and establishes domain / industry vertical expertise
  • Performs other related duties as required


Total Rewards

This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. The range has been created in good faith based on information known to Aflac at the time of the posting.  Compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate. The salary range for this position is $55,000 to $140,000.


In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock.  On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state mandated sick leave (Washington employees accrue 1 hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to sick and safe leave, and adoption and parental leave, in all states and localities.