Lead, Executive Desktop/End User Support - Remote US

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 The Lead Technology Support Specialist enables a reliable technology experience for Humana's senior leaders (C-suite, SVPs, etc.) and their staff members.

The Lead Technology Support Specialist maintains, repairs, and troubleshoots desktop hardware, software packages, and conferencing systems to keep our leaders productive, focused on their critical work and not technology distractions. The Lead Technology Support Specialist works on problems of diverse scope and complexity ranging from moderate to substantial.

The Lead Technology Support Specialist researches and resolves technical problems of moderate complexity. They ensure end-to-end ownership of issues, escalating and engaging technology experts and leaders as required. They exhibit strong communication skills and leadership presence. They create and manage effective, standardized processes and procedures for their team. This position is for our Arlington, VA (Rosslyn) location and will require travel.

**This role will requires a minimum of 25% travel and at times, on short notice.**

Responsibilities Include:

• Responds to escalated requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools.

• Exercises independent judgment and decision making on complex issues regarding job duties and related tasks and works under minimal supervision.

• Uses independent judgment requiring analysis of variable factors and determining the best course of action.

Use your skills to make an impact
 

Required Qualifications

• 8 or more years of technical experience.

• 2 or more years of project leadership experience.

• Ability to travel at least 25% of the time and on short notice.

• Must live within commutable distance to a metropolitan area/airport.

• Experienced in researching and resolves technical problems of moderate complexity, typically escalated from first line support teams

• Experienced responding to escalated …