Lead Epic Technology Team

Scheduled Hours40

Position SummaryUnder general direction, instructs, directs, and reviews the work of the team in accordance with project demands. Serves as the operational point of contact for the team and manages escalation of issues as needed. Supports the management of the timeline through break out plans.

Job Description

Primary Duties & Responsibilities:

• Determines and delegates objectives and task responsibilities to individuals or teams — as appropriate. Sets the quality, performance and capability targets in line with organizational goals. Monitors performance and working relationships and provides effective feedback to address individual issues. Encourages individual development of skills and capabilities in line with team and personal goals. Facilitates the development of individuals by adjusting workload, targets, and team capacity.

• Ensures that service delivery meets agreed service levels.  Diagnoses service delivery problems and initiates actions to maintain or improve levels of service.  Establishes and maintains operational methods, procedures and facilities and reviews them regularly for effectiveness and efficiency.

• Investigates escalated, non-routine and high-impact incidents to responsible service owners and seeks resolution.  Facilitates recovery, following resolution of incidents. Ensures that resolved incidents are properly documented and closed.  Analyses metrics and reports on the performance of the incident management process.

• Leads the development of workforce plans to ensure the availability of appropriately skilled resources to meet organizational objectives and commitments.

• Ensures that all requests for support are dealt with according to set standards and procedures.  Drafts and maintains procedures and documentation for applications support.

• Manages application enhancements to improve business performance.

• May be part of an after-hours on-call rotation.

Working Conditions:

Job Location/Working Conditions

• Normal Office Environment

Physical Effort

• Typically Sitting at a desk or table
• Repetitive wrist, hand or finger movement (PC Typing).

Equipment

• Office Equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications:

Epic Certification - Epic Systems

Work Experience:

Relevant Experience (5 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Preferred Qualifications:

• Ten years of experience.

• RN or other clinical area of expertise.

Required Qualifications:

• Epic or applicable certifications will be required within 6 months of hire.

Preferred Qualifications

Education:

Bachelor's degree

Certifications:

Registered Nurse - Illinois Department of Financial and Professional Regulation, Registered Nurse - Missouri Division of Professional Registration

Work Experience:

No additional work experience beyond what is stated in the Required Qualifications section.

Skills:

Communication, Detail-Oriented, Microsoft Office, Oral Communications, Technical Subject Matter, Work Collaboratively, Written Communication

GradeG14

Salary Range$75,200.00 - $128,800.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment ScreeningAll external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA StatementWashington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity StatementWashington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply. Apply