Lead Business Solutions Analyst for the CMDB

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What you will be doing

Summary:

The ideal candidate will be responsible for designing cutting-edge software frameworks, systems, and products that will set the standard for the industry. You'll use your extensive technical knowledge to conceive system interfaces and business application prototypes, while also identifying and resolving any framework design weaknesses. The goal of this individual will be to maximize Cencora’s investment in the ServiceNow’s CMDB and Discovery to ensure that the capabilities are being utilized to their fullest.

Primary Duties and Responsibilities:

• Establishes and maintains liaison relationship with business partners and IT organization in order to provide effective technical solutions for the CMDB and Discovery

• Conducts data gathering and analysis to understand business strategy requirements as they related to the CMDB

• Contributes to the business short-and long-term planning sessions and provides direction to ensure understanding of business goals and direction

• May provide direction for short-and long-term planning sessions and provides direction to ensure understanding of business goals and direction to ensure alignment to the CMDB

• Provides input from a business and IT perspective

• Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities and advice on options

• Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions

• Assist in the development and implementation of a comprehensive CMDB strategy aligned with organizational goals and ITIL best practices

• Help establish governance policies and procedures to ensure data accuracy, integrity, and security within the CMDB

• Collaborate with other IT teams to integrate the CMDB with relevant systems and tools, such as incident management, change management, and asset management

• Lead efforts to populate the CMDB with accurate and complete data from various sources, including discovery tools, manual inputs, and integration with other IT systems

• Implement automated processes for regular data updates, validation, and reconciliation to maintain data accuracy and consistency

• Ensure interoperability between the CMDB and other ITSM (IT Service Management) processes to support holistic service delivery and management

• Ensure regular audits and reconciliation of the CMDB to maintain data integrity and consistency

• Collaborate with IT teams to identify and resolve discrepancies in configuration data

• Integrate the CSDM and CMDB with third-party tools and systems such as network monitoring tools, asset management systems, and cloud platforms to ensure a comprehensive and unified view of the IT landscape

• Work closely with ServiceNow administrators and developers to integrate the CSDM and CMDB with other ServiceNow modules and applications

• Support and troubleshoot Discovery across Cencora, and ensure that Discovery patterns are optimally configured

• Ensure that Discovery mid-servers are optimally configured and able to discover the Cencora network including creation and management of discovery schedules

• Create custom Discovery patterns and REST discovery for devices not supported natively by ServiceNow

• Design and implement custom integrations between ServiceNow and tools within the Cencora enterprise

• Assist in the management CI lifecycle including process, policy, procedure definition, and identification of improvement opportunities across asset and configuration management

What your background should look like 

• Bachelor’s degree or in Computer Science, Information Systems, Business, or other related field. Or equivalent work experience

• Requires experience/in-depth knowledge of business operations and systems requirements processes

• Proficiency in IIBA principles and practices

• Typically requires a minimum of five to seven (5-7) years of relevant technical and business work experience

• 5+ years of ServiceNow platform experience with a strong focus in ITOM & CSDM

• Completion of ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD), along with at least two completed CIS certifications

• Experience in one or more of the following ServiceNow applications is preferred but not required: SecOps, CSM, FSM, SPM, or HRSD

• Strong client-facing experience supporting business transformation through technology

• Web technologies (XML, HTML, Angular JS, RESTful Web Services) and advanced development with JavaScript on the ServiceNow platform preferred

• ServiceNow configuration and development constructs, including Integration Hub, scoped application development, and Studio

• Assigning estimates for units of work (stories, defects, documentation, etc.) and coaching resources on the technical development and configuration against defined user stories

• Ability to work collaboratively within a team / group setting.

• Excellent verbal and written communication skills

• Strong problem solving and analytical skills

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. 

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

For details, visit https://www.virtualfairhub.com/cencora

Schedule

Full time

Salary Range*

$95,800 - 147,620

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Affiliated Companies:Affiliated Companies: AmerisourceBergen Services Corporation

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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