Lead Business Analyst - Remote

Company Description

Merkle is a leading technology-enabled, data-driven customer experience management (CXM) company. For over 30 years, Fortune 1,000 companies and leading nonprofit organizations have partnered with us to build and maximize the value of their customer portfolios. We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all. Merkle is an agency of dentsu.

Job Description

We are looking for a Lead Business Analyst/Consultant to join our Digital Experience team. You will work with our strategy, design and engineering teams to provide solutions for our clients. You will be a subject matter expert on the technologies that we implement and will lead projects from start to finish, partnering with our clients throughout the engagement. 

You will explain different technologies and solutions, explaining how they map to a client's needs, identify insights, and explain client needs and engineering requirements. This is an exciting opportunity for you to solve business problems, design systems, and have an impact on client’s lives. You will provide an excellent balance between technical thinking and client interaction.   You will report to the Business Analyst Director. This is a remote role.

Responsibilities 

• You will be a subject matter expert on CMS/DXP project implementations, providing guidance on the solution being built. 

• You will facilitate business requirement and feature specification elicitation meetings with the client 

• You will work with client Product Owner and team members to review and refine features specifications so that they are clearly defined and prioritized 

• You will work with engineering architects and the larger project team to refine requirements and break them down into segments of work to be developed, tested, and released 

• You will author specifications and acceptance criteria that can be used for the development and testing of product features 

• You will manage the product backlog and related feature specifications to ensure external clients and the internal project implementation teams have a shared understanding of implementation priority and pipeline 

• You will create process/data flows to create a visual representation of requirements 

• You will participate in design sessions and contribute to brainstorming and feasibility discussions

• You will manage our features and requirements specification lifecycle, and track scope changes by using change management process 

• You will help create QA test cases, client / user acceptance test plans, and management of issue logs 

• You will gather feedback by conducting showcases and facilitating user acceptance testing with clients 

• You will create system training materials and lead training sessions with the clients 

• You will provide mentorship to more junior Business Analysts

Qualifications

• 5+ years in a client-facing role (consultancy or agency preferred) 

• Experience working in CMS, DXP or CaaS solutions 
  • CMS/DXP platform experience (AEM, Sitecore, Contentful, or Drupal) 

• Experience presenting information to partners and clients

• Experience defining, analyzing, and documenting business and user needs

• Experience with data or content modeling 

• Project management skills 

• Proficiency in Jira and Confluence (or similar tools) 

Additional Information

The anticipated salary range for this position is $68,000-$110,400. Salary is based on a variety of factors including relevant experience, knowledge, skills, and other factors permitted by law. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit www.dentsubenefitsplus.com.

#LI-Remote #LI-RL1

About dentsu
Dentsu is an integrated growth and transformation partner to the world’s leading organizations. Founded in 1901 in Tokyo, Japan, and now present in more than 110 markets, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.

Dentsu, Innovating to Impact.

Find out more:
https://www.dentsu.com/
https://www.group.dentsu.com/en/

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.