Lead Business Analyst (Digital Experience) - Remote

Company Description

Merkle is a leading technology-enabled, data-driven customer experience management (CXM) company. For over 30 years, Fortune 1,000 companies and leading nonprofit organizations have partnered with us to build and maximize the value of their customer portfolios. We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all. Merkle is an agency of dentsu.

Job Description

We are looking for a Lead Business Analyst to join our Digital Experience team. You will work with our strategy, design and engineering teams to provide solutions for our clients. You will be a subject matter expert on the technologies that we implement and will lead projects from start to finish, partnering with our clients throughout the engagement.

You will explain different technologies and solutions, explaining how they map to a client's needs, identify insights, and explain client needs and engineering requirements. This is an exciting opportunity for you to solve business problems, design systems, and have an impact on client's lives. You will provide an excellent balance between technical thinking and client interaction. You will report to the Business Analyst Director. This is a remote role.

Responsibilities

• You will be a subject matter expert on CMS/DXP project implementations, providing guidance on the solution being built.
• You will facilitate business requirement and feature specification elicitation meetings with the client
• You will work with client Product Owner and team members to review and refine features specifications so that they are clearly defined and prioritized
• You will work with engineering architects and the larger project team to refine requirements and break them down into segments of work to be developed, tested, and released
• You will author specifications and acceptance criteria that can be used for the development and testing of product features
• You will manage the product backlog and related feature specifications to ensure external clients and the internal project implementation teams have a shared understanding of implementation priority and pipeline
• You will create process/data flows to …