Lead Analyst

We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.

What you'll be doing

The Lead Analyst will work cross-functionally to provide strategic guidance and drive improvements in all key metrics related to our robotic delivery operations, including performance, safety, scalability, profitability, and customer experience. As the first dedicated analyst in our organization, you will have the opportunity to shape the analytic infrastructure and framework for our operations and will work closely with senior leadership of the company to enable effective, analytically driven, and strategic operating decisions. 

Key Responsibilities

• Help scale the business by providing data-driven insights and recommendations on key business initiatives

• Create database queries and analytics dashboards to provide visibility into key operational metrics throughout the organization

• Conduct analysis using internal and external data (e.g., operational, product, safety, partner-related) to derive insights that will drive business decisions

• Effectively communicate complex analytical concepts to non-technical stakeholders and collaboratively drive data-driven decision making

• Identify and prioritize areas for improvement in our daily operations

• Partner with internal and external teams to create reports and dashboards in support of business needs

• Responsible for monitoring data quality, partnering tightly with data infrastructure engineers to get the right data modeled to arrive at business insights

Qualifications

• 5+ years of experience in consulting, finance, corporate strategy, operational excellence, or another quantitative and relevant field

• Advanced capabilities in SQL, Microsoft Excel and Google Spreadsheet, Google Data Studio, Google BigQuery, and data visualization tools, e.g., Periscope, Tableau, etc

• Demonstrated problem solving skills with experience extracting actionable business insights and recommendations from data sets

• Strong communication and presentation skills

• You are energized by always finding ways to make our processes better

• Positive and energetic attitude: you can keep a smile and a hard-working attitude through even the most demanding moments

Hiring locations

Currently, we are only hiring US and Canada residents, even for remote jobs.

More about us

Serve Robotics is the team that created the Postmates delivery robot and brought it to life in LA, completing tens of thousands of deliveries in LA’s busiest neighborhoods. Now we're …