Launch Trainer

Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with technology, innovation, and world-class support to achieve more for their practice, their people, and their patients.

**This role is M - F 9am - 6pm PST and requires dental scan knowledge

About the Role

Trainers are the heart and core of our customer implementation team, helping prepare our customers for a successful experience in digital dentistry with Dandy. This role creates Dandy promoters while ensuring that the unique learning needs of each customer are met, setting up every customer for success and meeting the evolving needs of each practice. 

What You'll Do

• Onboarding New Practices and Training Delivery 

  • Guide new practices through a customized Training Program with the purpose of helping each practice get up the learning curve to produce the highest quality scans 

  • Teach practices how to adopt digital dentistry, building relationships with key leaders at the practice and helping facilitate the change management at the practice

  • Conduct engaging and informative training sessions for customers via various delivery methods, such as live virtual trainings, emails, and phone calls

  • Offer hands-on, live scanning coaching to allow customers to practice using the product under guidance

  • Adjust delivery methodology and onboarding strategy to fit the unique needs of each new practice 

• Personalized Customer Engagement and Support

  • Foster a positive and supportive learning environment that encourages active participation and collaboration among customers.

  • Provide personalized assistance and troubleshooting support to address customers' questions, concerns, and challenges.

  • Proactively identify opportunities to enhance customers' understanding and usage of the product through targeted training intervention

• Scan Quality Evaluation and Feedback

  • Conduct live First Case Monitoring to provide real-time scanning feedback for first time users of Dandy 

  • Grade and analyze scanning data from early customer orders to identify areas for improvement and opportunities to further guide the customer on how to improve scanning technique 

  • Deliver feedback to customers in a persuasive, compelling way that encourages them on the learning curve 

• Training Program Development and Content Creation

  • Partner with technical experts and Training team leads to develop training content, including user guides, tutorials, videos, and interactive modules tailored to meet the varying needs and skill …