Launch Specialist (Remote)

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.  

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Launch Specialist for our Launch Operations team.

This is a remote role with some domestic travel required for launch purposes.

Department & Position Overview:

The Launch Specialist will report into the Manager of Business Development and Site Implementation on the Launch Operations team. The purpose of this role is to implement standardized Intake processes and standards in a new state and carry best practices to other new states as part of the growth model. Working with the Manager this role will document processes and have a lead role in training of incoming staff. This role will be viewed as a subject matter expert of Intake and have a wide breath of experience in driving intake and moving Patients and Caregivers to Care. 

The role is part of the Launch team, which is responsible for handling operations in each new state when business opens - that is when phones go live, and Patients and Caregivers require attention. The Launch Specialist will potentially be handling multiple states at the same time. 

Every Day You Will:

• Perform tasks associated with onboarding caregivers and patients without the need for oversight. Examples include but are not limited to: 
  • Knowing and properly documenting exactly where each case is holding in the onboarding process
  • Timely follow-up with patients and caregivers
  • Proper documentation and use of systems such as Salesforce and TalkDesk 
• Pilot and refine new processes for Engagement and Intake in the new markets, including documenting the current processes, making …