Launch Specialist I (Remote)

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.  

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Launch Specialist I for our Launch Operations team.

This is a remote role with some domestic travel required for launch purposes.

Department & Position Overview:

• The Launch Specialist I will report into the Assistant Manager of Business Development and Site Implementation on the Launch Operations team. The purpose of this role is to implement standardized Care processes and standards in a new state and carry best practices to other new states as part of the growth model.  
• Working with the Leadership team, this role will document processes and have a lead role in training of incoming staff. 
• This role will be viewed as a subject matter expert of Care and have a extensive knowledge and experience in supporting Care and ensuring all operation and best practices are documented. 
• The role is part of the Launch team, which is responsible for handling operations in each new state when business opens - that is when phones go live, and Patients and Caregivers require attention. The Launch Specialist I will potentially be handling multiple states at the same time. 

Every Day You Will:

• Perform tasks associated with ongoing support to Caregivers providing our patients care without the need for oversight. Examples include but are not limited to: 
  • Knowing and properly documenting exactly where each case is held in the Care process 
  • Timely follow-up with patients and caregivers 
  • Proper documentation and use of systems such as Salesforce, TalkDesk and Medflyt 
• Pilot and refine …