Launch Project Manager/Onboarding Specialist

About Just Appraised 

We build software that uses natural language processing (NLP) and AI to help local governments work faster, more accurately, and more efficiently. Over 120 local government entities in 25 states rely on us to help drive revenues and provide important services that power society. 

Thrive, wherever you call home. Join our fully remote team and unlock a world of possibilities beyond just a paycheck:

• Globally connected, locally supported: Thrive in a vibrant online community that celebrates your unique talents, wherever you are.
• Supportive parental leave: Welcoming a new member to your crew? We've got your back with time and support to adjust.
• Home office, fully equipped: Craft your ideal workspace with our generous home office and equipment stipend.
• Plus: Flexible work arrangements, continuous learning opportunities, and much more!

This isn't just a job; it's a launchpad for personal and professional growth.

About the role

This is a fully remote full-time opportunity to join a growing government technology company. We’re looking for a teammate who can work with customers early in the post-sale process, prepare customers for a successful, on-time, on-budget launch, and lead conversations with client and vendor stakeholders for an efficient implementation of Just Appraised. 

The Launch Project Manager (LPM)/Onboarding Specialist is responsible for the Kickoff Process, working with customers to satisfy all IT, vendor, and deed requirements to begin the Launch Phase of a project to handoff to fellow Launch Project Managers. During this phase, the LPM/Onboarding Specialist will act quickly to keep the momentum from the sale going and work to unblock customers who are currently experiencing external challenges to their implementation.

What you'll do

• Oversee the handoff from Sales to Implementation, including initial project execution of Just Appraised product solution implementations.
• Guide customers to meet all technical requirements for the project to enter the launch phase. 
• Create an initial project plan and drive the project toward the target timeline, coordinating internal resources and removing blockers.
• Clearly set expectations and communicate with customers for a positive service experience
• Able to identify new scope, document and discuss SOWs and change orders. 
• Ability to navigate difficult conversations regarding new scope or product features to balance on-time launch priorities against client workflow requirements.
• Prepare and lead client presentations using video conferencing. 

Note: We are a fully remote team

Qualifications

• 3+ years of project management experience
• Experience in a client-facing role
• Experienced in developing and delivering training to non-technical end-users
• Understanding of Statement of Work (SOW) objectives
• Ability to build rapport and relationships quickly and develop trust with others
• Experience using tools such as Slack, JIRA, Trello and Confluence successfully for collaboration, execution and knowledge sharing across teams
• Able to work with minimal supervision while maintaining focus and productivity
• Time management and problem solving skills
• Able to quickly adapt to new situations
• Exemplary communication skills ( both persuasive written and compelling verbal communication in English)

    Nice-to-Haves

• Technical understanding of data and file exchange processes, APIs and web services
• Passion for the public sector

Our culture

• EQ > IQ: We value great minds and the ability to communicate with empathy
• Customer Comes First: We work closely with our clients to understand their needs and how they use our products
• Start-to-Finish Ownership: We take responsibility for anything we can influence
• Actively Practice Inclusion: Creating a diverse and inclusive team is as important to us as building a good product
• Fast-Paced Environment: The “growth mindset” is key to our success. If it won’t break anything, go for it!