Launch Manager

Connect with Quadient

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels .

People-powered 

Quadient helps people connect with what matters, thanks to solutions that enable our customers to create meaningful and personalized interactions. Want to commit your talent to an organization that truly values your contribution? Looking for a place where you can be a game changer, innovate, and unleash your true potential? We call it: The Power Of You. 

Parcel Pending by Quadient is the leading provider of package management solutions for multifamily, residential, commercial, retail, and university properties in the United States and Canada. We deliver over 2 million packages monthly, offering a wide range of solutions that ensure the simple and secure delivery and retrieval of packages and online orders.

Your role in our future: 

• Lead the customer hardware/software implementation journey from point of sale through handoff to the Customer Success team.
• Engage customers via phone, SMS, email, and web conferences as necessary throughout the implementation process.
• Manage approximately 175+ project implementations annually through our Salesforce.com project platform.
• Achieve defined Service Level Agreements (SLAs) to ensure exceptional customer experiences and contribute to the organization’s business objectives.
• Collaborate with teammates to assess customer readiness, determine preferred installation timing, and coordinate with our operations team to request physical fulfillment (warehouse, delivery, and installation).
• Develop, maintain, and execute an implementation timeline and expectations for internal stakeholders and customers.
• Work with our Logistics Operations team to ensure the accurate and timely delivery of hardware to customer sites.
• Collaborate with onboarding specialists to configure integrations, customer credentials, and customer launch materials to facilitate property resident onboarding.
• Prepare a Project Summary as a formal record of the closure of each project.
• Develop a comprehensive understanding of Parcel Pending product offerings, technical requirements, and the sales fulfillment process within your primary customer vertical.
• Continuously strive to improve the customer implementation process by identifying issues and offering opportunities for enhancement to your team, manager, and colleagues.
• Utilize Salesforce.com and TalkDesk to manage implementation activities across your project portfolio.
• Demonstrate exceptional teamwork, reliability, and professionalism.
• Perform additional duties as required to support organizational success.
• Stay up to date on Parcel Pending products, business processes and technology
• Understand your role and the role of others with whom you interact to promote a culture of accountability and transparency
• Effectively build partnerships with internal teams and stakeholders
• Advocate for the customer across multiple departments including Field Service, IT, Engineering, Accounting, Operations and Customer Relations 
• Achieve set Key Performance Indicators (KPIs) and Main Business Objectives (MBOs)
• Perform other duties as required to support the success of Parcel Pending
• Promote company culture and vision

Your Profile:

• Bachelor’s degree preferred 
• 2+ years in an environment working directly with customers
• Experience in a Project Management role preferred
• Experience in a 100% remote working environment preferred 
• Self-motivated and flexible, ability to adapt quickly to change
• Must be a team player
• Strong organizational skills with the ability to multi-task and adapt as priorities change
• The ability to communicate effectively with a variety of tools; phone, text, email and video conferencing
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and Teams
• 2+ years experience in a customer experience or project management role preferred
• Salesforce CRM experience a plus
• Eligible to work in the United States without sponsorship
• Must be able to pass a background check and drug screening

This position has a salary range of:

Quadient, Inc. has standard ranges for all U.S. - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings. Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.

Inclusive Community: Join diverse communities and engage in our Philanthropy program.

Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.

Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community.  They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at careers@quadient.com

Quadient is an Equal Employment Opportunity Employer*: We believe that diversity brings benefits to our customers, our business, and our people so we are committed to being an inclusive employer. We encourage applications from all suitable applicants, regardless of background.  We firmly believe in zero discrimination in employment on any basis, including gender, race, ethnicity, religion or belief, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, veteran status, and any other protected characteristics.

*This includes being an Affirmative Action Employer in the United States.

People. Connected.