LATAM IT Associate - 21171945143

FULL TIME 

REMOTE

Role: IT Associate

Schedule: M-F / 8:00 – 5:00 PST with eventually 2-3 hours buffer/flexibility

Type of Contract: Full Time - Independent Contractor

Salary Range: 2500 - 3500 (Based on Experience)

🌎 Work from any corner of LATAM and be a part of the #remoteworkrevolution!‼️

About our Client:

Our client, a mission-driven apparel company, was founded with the vision of creating the perfect, affordable t-shirt for the everyday man. Inspired by the founder’s family history of military service, the company is deeply committed to supporting veterans and addressing homelessness within this community. This dedication extends to partnering with initiatives like the Tiny House Project and providing on-demand assistance to those affected by natural disasters, fire, and other hardships.

With core values centred on empathy, community engagement, and proactive support, our client seeks to collaborate with like-minded organisations and individuals to make a positive impact. Employees at our client’s company are part of a team that not only delivers quality products but also contributes to meaningful causes, creating a fulfilling and impactful work environment dedicated to helping those in need.

Scope of the Role 

The IT Associate is responsible for overseeing software provisioning, user and license management, systems management, and IT security within the organization. This role is crucial in driving security initiatives, managing software license budgets, and addressing IT Help Desk requests to ensure the smooth operation of the company's IT infrastructure.

Duties and responsibilities:

Software Provisioning and Systems Management:

• Oversee the deployment, configuration, and maintenance of software applications; ensure systems are up-to-date and functioning efficiently.
• Monitor system performance and troubleshoot issues as they arise.

User and License Management:

• Manage user accounts, permissions, and licenses, ensuring compliance with company’s IT standard operating procedures.
• Control and optimize software license budgets to prevent overspending.
• Support Office Manager in managing hardware provisioning, configuration, and distribution.

Helpdesk Management:

• Respond to and resolve helpdesk requests promptly.
• Provide technical support and guidance to end-users.
• Document and track helpdesk activities to identify trends and improve service quality.

IT Security:

• Implement and maintain IT security policies and procedures.
• Drive security initiatives to protect the company's IT systems from threats.
• Monitor and respond to security incidents, conducting root cause analysis and implementing corrective actions.

Project Management:

• Assist in the planning and execution of IT projects.
• Coordinate with various …