KYC Workflow Coordinator

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GENERAL FUNCTION:

Assists the KYC Manager with first level coordination of workflow and assignment of client onboarding activities to KYC Officers. Additional responsibilities may include: internal partner emails and coordination, tracking additional tasks by team to ensure completion, assistance in CIP maintenance or remediation activities or tracking and assigning of work therein. Additionally, monitors productivity and ensures staff compliance with Bancorp policies and procedures.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Coordinate and manage day-to-day workflow and inbound assignment routing in production-oriented department.
• Responsible for prioritizing work and delegating tasks to ensure proper coverage of functions.
• Oversee and assist in resolving escalated operational and customer service and/or personnel issues
• Effectively manage and monitor requests received via the FifthThirdDAS and CommercialKYR group inboxes.
• Review intake to determine if enough information is present to move forward with initial KYC.
• Communicate with Client Onboarding Specialist or Relationship Teams if documentation/information is missing from request that prevents initial KYC from being performed.
• Prioritize, track, and assign work to departmental staff based upon parameters set forth by manager and level of employee assignment.
• Provide a high level of customer service when responding to internal customers.
• Identify process improvements and suggest new techniques to improve efficiency and productivity to the Manager.
• Monitor and escalate trends in intake issues to Manager.
• Communicate issues, as needed, to Manager.
• Serve as an internal department resource for ongoing questions and problem solving on difficult issues.
• Establish, foster, and maintain strong working relationships with KYC Officer and Client Onboarding Specialists.
• Utilizes ACE, iris, CRM and other systems for research and processing.
• Collaborates proactively/effectively with team to achieve departmental goals.
• Promote teamwork and the cross training of employees.
• Perform other duties as assigned or required.

SUPERVISORY RESPONSIBILITIES:

None

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Associates Degree or equivalent work experience required.
• Must be an internal bank candidate with at least one-year bank experience or an external bank candidate with two years prior banking experience; preferably in areas qualified as "high risk".
• HIGH RISK AREA. Requires annual background and credit check.
• Ability to research, recognize and solve problems.
• Ability to function in a fast paced environment.
• Must have very strong mathematical and decision making skills.
• Detail oriented and able to handle multiple tasks simultaneously.
• Promote teamwork.
• Strong written and verbal communication skills.
• Must be self-motivated individual who is able to work with minimal supervision.
• Ability to lead, motivate and provide constructive feedback.
• PC skills including familiarity with Windows, Microsoft Word, and Excel.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.