Knowledge Manager

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.   Join Accenture Federal Services to do the work you love in an inclusive, collaborative, and caring community, where you can be empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.   Join us to drive positive, lasting change that moves missions and the government forward!  

The Knowledge Manager is the functional lead for design, development, maintenance, and enhancements to the Military OneSource Program Management Portal.

 

You Are:

Knowledge Manager

• Creates a Knowledge Management Framework, including design, implementation, developing processes and protocols for knowledge capture, storage, accessibility, and access control.
• Creates and maintains up-to-date centralized program management knowledge base for all contract related information and deliverables, training artifacts and courses, policies and procedures, workflows, instructions, with version control and document management.
• Establishes and maintains user access groups and administers access requests, ensuring program staff have access to important information required for assigned tasks while adhering to validated access requirements and restrictions.
• Creates and maintains deliverable repository, including tracking and reporting against submission deadlines.
• Collaborates with program leadership to optimize information storage, distribution, and sharing.
• Promotes a program-wide culture of knowledge sharing to ensure effective use of information resources.
• Supports CSI Lead/Transition Manager and Business Operations Manager during Transition-in and Transition-out to coordinate the transition of data and documents between contractors, MC&FP, and FEDSIM. Qualifications required for this position include:

 

Here’s what you need:

• US Citizen and fluent English speaker  
• Bachelor’s degree and at least 5 years of prior experience in knowledge management (additional 4 years of work experience may be considered in lieu of Bachelor’s degree)
• Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, SharePoint, and Project).

 

Bonus Points if you have:

• Prior experience supporting client and/or federal government contracts/programs.
• Prior or current (Reserve/National Guard) military experience.
• Prior experience working with cross-functional teams to identify and solve knowledge-related challenges.
• Prior experience supporting large call center operations.
• Prior experience in setting up data structures and applications to include content capture and category assignment in support of evolving knowledge management systems.
• Prior experience working with leadership and stakeholders to identify and formulate plans for leveraging knowledge management capabilities to better support continuous service improvements.

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As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New York, Washington, and the District of Columbia. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New York, Washington, and the District of Columbia is:$69,200—$124,200 USD  What We Believe  We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain an inclusive environment.   Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here   Equal Employment Opportunity Statement Accenture Federal Services is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.   Accenture is committed to providing veteran employment opportunities to our service men and women.    For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.   Requesting An Accommodation  Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.   If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.   Other Employment Statements  Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.   Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.   Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.   The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.   California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

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