Knowledge Management Specialist

What this Job Entails: 

We are seeking a dynamic and detail-oriented Knowledge Management Specialist to join our innovative Information Technology team! In this pivotal role, you will develop and implement forward-thinking strategies to capture, organize, and disseminate critical knowledge that drives decision-making and operational efficiency. You will manage comprehensive knowledge systems, from databases to content management tools, and ensure seamless knowledge sharing across departments. Your ability to collaborate with diverse teams will help foster a culture of continuous learning and improvement. This is not just about managing information—it's about empowering teams with the knowledge they need to succeed! You will play a key role in improving processes, implementing best practices, and driving innovation within our knowledge management infrastructure. As a proactive thinker, you will continuously assess our systems, identify opportunities for improvement, and recommend solutions that elevate the organization. If you're passionate about harnessing the power of knowledge to create meaningful impact, we want you on our team! Candidates with 4+ years of experience in knowledge management and proficiency with tools such as ServiceNow and Confluence are strongly encouraged to apply. Strong communication and problem-solving skills are essential, and experience in process improvement and project management is a plus. Join us in shaping the future of how we share and leverage knowledge!

Scope: 

Capture, organize, and manage critical knowledge across the organization.
Maintain knowledge systems such as databases and content management tools.
Promote collaboration and knowledge sharing through platforms, training, and tools.

Identify and implement process improvements to enhance efficiency.
Work with IT and other departments to integrate knowledge management into workflows.
Monitor, track, and report on knowledge management system usage and impact.
Ensure alignment of knowledge management initiatives with organizational goals.

Your Roles and Responsibilities:

Develop and maintain systems to capture, organize, and store knowledge.

Collaborate with teams to identify and document critical knowledge assets.

Promote a culture of knowledge sharing and foster collaboration across departments.

Create and manage knowledge-sharing platforms, tools, and training programs.

Continuously assess and improve knowledge management processes and practices.

Provide expertise and support to project teams on knowledge management strategies.

Monitor, report, and present on system usage and the effectiveness of knowledge initiatives.

Required Qualifications/Skills:

​Bachelor’s degree (B.S/B.A) from four-college or university and 5 years’ related experience and/or training; or equivalent combination of education and experience.

Preferred Qualifications: 

Expertise in knowledge management tools and software, such as ServiceNow, Confluence, and others, is essential for ensuring seamless knowledge capture, organization, and sharing. You bring exceptional communication and interpersonal skills, enabling you to collaborate effectively with cross-functional teams and drive knowledge initiatives forward. Your sharp analytical and problem-solving abilities, paired with a keen attention to detail, make you a master at identifying opportunities for improvement. Additionally, your experience in project management and process optimization empowers you to enhance workflows and deliver impactful solutions with enthusiasm and precision.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law