Knowledge Management Specialist (Contract)

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

Knowledge Management Specialist (Contract)

Remote

We are seeking a highly experienced Knowledge Manager with expertise in ServiceNow to lead and elevate our organization’s knowledge management strategy. This role will oversee the governance, optimization, and continuous improvement of knowledge management processes, ensuring that employees and service teams have access to the information they need to enhance service delivery and operational efficiency.

Key Responsibilities:

• Define and lead the knowledge management strategy across the enterprise, ensuring it aligns with business goals.
• Oversee the development and enforcement of governance standards for knowledge creation, management, and lifecycle processes.
• Leverage AI, automation, and analytics to drive innovations in knowledge discoverability and usability.
• Collaborate with cross-functional teams, ensuring alignment between knowledge management and key business functions like HR and IT.
• Lead and mentor a team of knowledge professionals, fostering growth and best practices across the organization.

Qualifications:

• 7+ years of experience in knowledge management, including leadership roles and significant experience with ServiceNow.
• Strong expertise in ServiceNow's Knowledge Management module, with familiarity in related modules like ITSM, HRSD, or CSM.
• Proven leadership abilities with excellent communication skills and a strategic mindset.
• Bachelor’s degree in Information Management, Business, IT, or related fields; advanced degree preferred. Relevant certifications, such as ServiceNow and ITIL, are a plus.

This role is key in driving innovation, governance, and efficiency in knowledge management, empowering the organization to deliver superior service and operational outcomes.

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At SIE, we consider several factors when setting each role’s base pay range, including the competitive …