Junior Support Engineer (remote)

(Fully remote, async-first, DevOps SaaS, 40h/week, time zones: UTC-3 and UTC-4)

Join Checkly, the company behind Monitoring as Code (MaC), as a Junior Support Engineer. We’re a remote-first startup on a mission to enable developers to detect and resolve issues 10x faster through code-driven synthetic monitoring. In other words, Checkly lets you know if something is wrong with your production website or API even before your end-users know. We’re a group of (mostly) engineers who love to ship quality stuff fast using the best tech for the job.

We recently raised our Series B to continue our mission!

Thousands of developers are using Checkly already, including those at Vercel, Render, Sentry, 1Password, Deno, LinkedIn and Crowdstrike.

We care about building a team where people of all backgrounds are encouraged to do their best work. To achieve this we built a flexible, remote-first and async-first startup environment with inclusive benefits.

We're looking for a Junior Support Engineer to help developers who rely on Checkly to ensure the stability of their web apps and APIs for their end-users. We care a lot about our customers and our interaction with them. You will be our second Support Engineer and the first one in the Americas, and will report to Giovanni Rago, Checkly’s Head of Customer Solutions.

You will be responsible for addressing our end-users' complex problems. In detail you will:

• Advise customers how to solve complex technical challenges, diving deep into code

• Be the first point of contact for customer requests

• Investigate and reproduce issues

• Work closely with the product and engineering teams to solve customer problems and look for ways to improve Checkly

• Contribute to and shape support processes going forward

You will often speak with developers who need assistance understanding if their applications work well and if not, what caused the issue. This requires a deep technical background and a strong motivation to help and learn.

• Initial work experience in a technical role e.g. developer

• Strong technical skills that allow you to read, write and debug code (Javascript/Node.js preferred).

• Familiarity with web technologies (HTTP, REST, Chrome DevTools)

• Basic understanding of SDLC, CI/CD practices, source control (git)

• Empathy: you enjoy working with customers and solving their problems

• Excellent written English skills

• Ability to be autonomous and self-motivated in a remote work environment, while you also enjoy getting to know your colleagues and helping others

• Remote, located in UTC-3 or UTC-4

• Attention to detail: Please type “RACCOON” in the cover letter section of your application. You can add more, but this should be the first word

• Transparent salary because your salary shouldn't be dictated by how good a negotiator you are. (more info below)

• Become part of a fast-growing, international, and remote team where you can have a real impact

• Remote-first, flexible work hours, async-first and transparent culture

• Use the latest technologies and innovate with us: we are THE Monitoring-as-Code company

• Stock options

• 27 days of paid vacation + your local public holidays

• Paid sick leave & up to 14 weeks of paid parental leave

• $1,000 learning & visiting budget

• Co-working budget or home office setup

• Bi-annual company retreats

• Employment & contractor options

Find out more here.

Fair, competitive, and transparent pay is very important for us. Therefore we work with a standardized salary calculator that includes several factors such as seniority level as well as location.

For this Junior Support Engineer role, the range is

• USD 42.8k - 47.5k for someone in a similar cost of market as Argentina, Brazil etc

• USD 47.5k - 52.8k for someone in a similar cost of market as Canada

• USD 57k - 63k for someone in the US

• USD 71k - 79k for someone in US Tier 1 locations (Austin, Boston, LA, NY, SF, Seattle, Washington).

If this sounds interesting, please apply! Studies by several different sources have shown that on average men will apply for a job if they meet 60% of the application requirements. Women/non-binary people will seek to match a much higher percentage of requirements before applying. If you're not sure you're the right fit, apply anyway and let us know what you bring to the table. We'd love to hear from you!

We're all about being transparent and setting clear expectations. That's why we've put together our hiring playbook. There you'll find a sneak peek of who we are and what you can expect in our hiring process. We recently also open-sourced our employee handbook!