Junior Sales Coordinator - CAN

Company Description

Meet BorderBuddy:

Unlike traditional customs brokers who have been around for decades, BorderBuddy was established after the advent of the Internet - the same year Apple introduced the iPhone. Over the last 17 years, we have adeptly managed the importation of a wide array of goods, gaining the trust of over 50,000 clients and a 4.8-star rating with over 2300 Google reviews.

We pride ourselves on being a technology-first customs broker, and are aggressively pursuing opportunities in ecommerce. While traditional customs brokers may rely on physical offices at ports of entry, BorderBuddy leverages cutting-edge technology to provide seamless, efficient, and compliant customs services provided by a 100% remote working team across Canada and the U.S. We're focused on modernizing and advancing the standard approach to customs clearance. And we're growing fast, super fast.

Join our dynamic team at BorderBuddy and contribute to shaping the future of customs operations, ensuring compliance and efficiency in cross-border transactions. If you are passionate about customs procedures and possess the skills to lead in a complex regulatory environment, we invite you to be an integral part of our success story.

Our Culture

We are a values-based organization and a dedicated group of professionals who value teamwork, learning and development, and innovation. We take a great deal of pride in developing long-term relationships and in supporting our community and our environment.

BorderBuddy’s Promise

We thrive on helping people.

At BorderBuddy, we are committed to helping our employees reach their full potential by developing their skills and careers. 

We strive to be the best employer in our community and in our industry.

Our People Principles

Our Principles guide us in delivering on our People Promise. They commit us to:

• Create a team of engaged and committed A Players
• Make a difference to help employees learn and grow
• Truly care about your quality of life

Job Description

The Junior Sales Coordinator plays an important role in supporting an assigned Sales Representative by handling key administrative and client engagement tasks. This position ensures that our sales professionals can focus on closing deals by vetting serious inquiries and managing time-consuming tasks that slow down the sales process.

Major duties and responsibilities include:

• Answer queries via email, take inbound calls, and call back new inbound sales leads.
• Respond to chat, text, and WhatsApp inquiries, vetting them before passing along to the Senior Sales Representative.
• Walk importers through the process of completing various required forms.
• Organize and review documents before sending them to Operations, ensuring accuracy and compliance, particularly for U.S. sales.
• Assist in scheduling follow-ups and maintaining relationships with potential clients.
• Support the senior sales team in administrative tasks to improve efficiency.

Qualifications

Experience:

• 1-2 years of customer service or inside sales experience (required).
• Experience in customs brokerage or logistics (preferred but not required).

Skills:

• Strong verbal and written communication skills; ability to effectively engage with clients, customs authorities, and other stakeholders.
• Exceptional problem-solving skills and the ability to work well under pressure.
• Excellent interpersonal and customer service skills.
• Strong organizational skills, flexibility, and reliability.
• Ability to multitask and thrive in a fast-paced environment.
• Must be a proven team player—seriously, demonstrate it.
• Proficiency in Google Workspace and CRM systems.
• Proficiency with computers and software; detail-oriented, resourceful, and eager to learn.
• Proficiency in English is required; knowledge of French or Mandarin are considered assets (preferred but not required).

Additional Information

At BorderBuddy we offer our staff a relaxed work atmosphere, a supportive work environment as well as a competitive compensation package (health & dental benefits, RRSP contribution, tuition reimbursement programs, professional training, and paid time off).  BorderBuddy is an excellent place to develop your career.

Working Conditions:

• Our standard work schedule is 37.5 hours per week. Given our business operates around the clock, 24/7/365, you may be required to work some additional hours, including weekends and overtime, as needed.
• Hourly wage for this position ranges from $18.00 - $20 per hour per hour based on experience with additional variable commission-based opportunities based on sales performance.
• 100% remote role (you will be provided with all the IT equipment required to successfully complete your tasks), candidates must reside and work from within Canada.

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.