Junior Sales Associate - Customs - CAN

Company Description

Meet BorderBuddy:

Unlike traditional customs brokers who have been around for decades, BorderBuddy was established after the advent of the Internet - the same year Apple introduced the iPhone. Over the last 17 years, we have adeptly managed the importation of a wide array of goods, gaining the trust of over 50,000 clients and a 4.8-star rating with over 2300 Google reviews.

We pride ourselves on being a technology-first customs broker, and are aggressively pursuing opportunities in ecommerce. While traditional customs brokers may rely on physical offices at ports of entry, BorderBuddy leverages cutting-edge technology to provide seamless, efficient, and compliant customs services provided by a 100% remote working team across Canada and the U.S. We're focused on modernizing and advancing the standard approach to customs clearance. And we're growing fast, super fast.

Join our dynamic team at BorderBuddy and contribute to shaping the future of customs operations, ensuring compliance and efficiency in cross-border transactions. If you are passionate about customs procedures and possess the skills to lead in a complex regulatory environment, we invite you to be an integral part of our success story.

Our Culture

We are a values-based organization and a dedicated group of professionals who value teamwork, learning and development, and innovation. We take a great deal of pride in developing long-term relationships and in supporting our community and our environment.

BorderBuddy’s Promise

We thrive on helping people.

At BorderBuddy, we are committed to helping our employees reach their full potential by developing their skills and careers. 

We strive to be the best employer in our community and in our industry.

Our People Principles

Our Principles guide us in delivering on our People Promise. They commit us to:

• Create a team of engaged and committed A Players
• Make a difference to help employees learn and grow
• Truly care about your quality of life

Job Description

The Junior Sales Associate - Customs plays an important role in supporting our Sales Representative by handling key administrative and client engagement tasks within the customs brokerage sales cycle. This position ensures accurate and timely client interactions while allowing senior team members to focus on relationship-building and closing opportunities. It’s an excellent entry point into the international trade industry, offering exposure to client service, customs processes, and career growth in sales or logistics.

Major duties and responsibilities include:

• Respond to inbound sales inquiries via phone, email, chat, text, and WhatsApp, qualifying leads before escalating to the Senior Sales Representative. 

• Guide prospective clients - primarily importers - through the completion of required customs and onboarding documentation.

• Review and organize documents to ensure accuracy and compliance before submitting to the Operations team, with particular attention to U.S. customs requirements. 

• Assist in scheduling follow-up calls and maintaining ongoing contact with potential clients to support the sales pipeline. 

• Provide administrative support to the senior sales team to enhance overall responsiveness and efficiency. 

Qualifications

Experience:

• 1-2 years of customer service or inside sales experience (required).
• Experience in customs brokerage or logistics (preferred but not required).

Skills:

• Strong verbal and written communication skills; ability to effectively engage with clients, customs authorities, and other stakeholders.
• Exceptional problem-solving skills and the ability to work well under pressure.
• Excellent interpersonal and customer service skills.
• Strong organizational skills, flexibility, and reliability.
• Ability to multitask and thrive in a fast-paced environment.
• Must be a proven team player—seriously, demonstrate it.
• Proficiency in Google Workspace and CRM systems.
• Proficiency with computers and software; detail-oriented, resourceful, and eager to learn.
• Proficiency in English is required; knowledge of French or Mandarin are considered assets (preferred but not required).

Additional Information

At BorderBuddy we offer our staff a relaxed work atmosphere, a supportive work environment as well as a competitive compensation package (health & dental benefits, RRSP contribution, tuition reimbursement programs, professional training, and paid time off).  BorderBuddy is an excellent place to develop your career.

Working Conditions:

• Our standard work schedule is 37.5 hours per week. Given our business operates around the clock, 24/7/365, you may be required to work some additional hours, including weekends and overtime, as needed.
• Hourly wage for this position ranges from $18.00 - $20 per hour per hour based on experience with additional variable commission-based opportunities based on sales performance.
• 100% remote role (you will be provided with all the IT equipment required to successfully complete your tasks), candidates must reside and work from within Canada.

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.