Junior Player Development Representative

ABOUT THE BRAND:

Callaway Golf is the leading manufacturer of premium golf clubs, balls, performance gear and accessories worldwide. Through an unwavering commitment to innovation, we push the limits of performance and create demonstrably superior products designed to make every golfer a better golfer.

Our company is a blend of experience and diverse backgrounds, and together we look to move the game forward, and we want top-notch people to join us in that mission!

By joining Callaway Golf, you also join part of the portfolio of brands within Topgolf Callaway Brands, an unrivaled tech-enabled Modern Golf and active lifestyle company delivering leading golf equipment, apparel, and entertainment, with a portfolio of global brands including Topgolf, Callaway Golf, TravisMathew, Toptracer, Odyssey, OGIO, Jack Wolfskin, and World Golf Tour (“WGT”). “Modern Golf” is the dynamic and inclusive ecosystem that includes both on-course and off-course golf. For more information, please visit https://www.topgolfcallawaybrands.com

This role is fully remote as it requires consistent travel. Residing in the South East and near an airport is preferred.

ROLES AND RESPONSIBILITIES

• Introduce, promote and sell the Callaway and Odyssey product lines to Junior golfers
• Conducts and/or host VIP Performance Evaluation at HQ Performance Center or Ely Callaway Performance Center
• Determine and provide demo requirements, identify optimum distribution strategy, size/prepare product forecasts and interface with Junior golfers
• Execute new product launches for Junior golfers
• Responsible for order fulfillment and/or partnering with the appropriate party to deliver what is needed
• Manage inquiries and solve problems, such as club tracking, shipment tracking, and delivery issues on routine basis
• Keep up to date on club, shaft and ball specs
• Oversee repairs and reworks requests and make sure they are completed in a timely manner.
• Manage club returns
• Develop processes and tools to improve efficiencies of assigned program
• Ensure all deliverables and commitments are met
• Support social media strategy
• Track department budget as assigned
• Fulfills requests for various events as required
• Other duties may be assigned

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Able to build long-standing relationships and enthusiastic brand loyalty
• Excellent customer service skills, including ability to handle difficult customers, and build and maintain customer relationships
• Thorough knowledge (technical and functional) of Callaway fitting tools, as well as Callaway Golf custom club fitting methods, and impact on playability of customization or alteration requests
• Strong understanding of Callaway Golf club fitting protocol
• Thorough knowledge of Microsoft programs. 
• Excellent communication skills – both verbally …