Junior Operations Assistant - Remote - California

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined.

JE Brown & Associates, a subsidiary of Brown & Brown, Inc. seeks a dynamic Junior Operations Assistant to join our team.

This individual’s primary responsibilities are to assist customers with carrier access by establishing credentials and providing basic support, update customer contact information in all databases, and assist in preparation and processing of monthly commission statements. 

WHAT YOU'LL DO:

• Ensure commission statements are received, prepared, and processed within the established time frames. 
• Work with accounting and IT department to troubleshoot and resolve statement errors.
• Assist customers and team mates in servicing agent accounts; respond to inquiries in a timely and professional manner.
• Collect proper documentation and forms to maintain records and files accurately and consistently in accordance with department workflows and procedures.
• Assist customers in creating accounts on our carrier platforms and providing support as needed.
• Processing new producer agreements, acquisitions and transfers. 
• Perform routine clerical tasks including typing, data entry, filing and answering calls related to producer maintenance and statements.
• Maintain an accurate database of contacts for the purpose of agent, carrier and vendor communications and activities.
• Pursue a program of personal and professional development.
• Other duties as assigned.

WHAT YOU'LL NEED:

• Working knowledge of MS Office (Word, Excel, & Outlook)
• Working knowledge of carrier websites (preferred)
• Experience with Agency Management Software Systems

WHAT WE OFFER:

• Excellent growth and advancement opportunities
• Competitive pay based on experience
• Paid Time Off (PTO)
• Generous benefits …