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Junior Analyst - SAM

Remote

MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our “Mission First” orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2.

 

A Junior Analyst must have experience with data gathering and creating reports to display 
data using common office automation tools.
Description
• Support the Department of Veterans Affairs (VA) in the implementation and ongoing 
management of IT Service Management & IT Asset Management specifically
Hardware Asset Management (HAM) and Software Asset Management (SAM) within 
the ServiceNow platform.
• Knowledge of Hardware Asset Management and Software Asset Management.
• Assist in the data migration and configuration of the ServiceNow HAM and SAM 
modules to align with VA's specific requirements and processes.
• Contribute to the development and maintenance of asset management workflows, 
reports, and dashboards within ServiceNow.
• Assist in the discovery and normalization of hardware and software assets across 
the VA enterprise.
• Support the creation and implementation of asset management policies and 
procedures.
• Collaborate with VA technical teams and stakeholders to ensure data accuracy and 
system integrity.
• Participate in user acceptance testing (UAT) and training activities related to the 
ServiceNow HAM and SAM implementation.
Requirements
• AA or 2-year technical school in business discipline or similar discipline is required. 
(4 years of additional relevant experience may be substituted for education)
• Experience with MS Office Suite (Excel, PowerPoint, Word)
• Understanding of IT asset management principles and best practices.
• Experience with data analysis and reporting.
• Strong analytical, problem-solving, and communication skills.
• Ability to work independently and as part of a team.
• Ability to obtain and maintain a Public Trust Clearance.
• Must be a US Citizen or Green Card Holder.
Preferred:
• Knowledge or experience with Hardware Asset Management and Software Asset 
Management within ServiceNow HAM/SAM Pro modules.
• Familiarity with ServiceNow or other IT service management (ITSM) platforms.
• Experience working in a government or …

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Job Profile

Restrictions

Must be a US citizen or green card holder

Tasks
  • Collaborate with technical teams
  • Data migration and configuration
  • Develop asset management workflows
  • Participate in user acceptance testing
  • Support VA in IT service management
Skills

Analytical Communication Cyber Security Data analysis Engineering Excel Hardware Hardware asset management IT asset management ITIL IT Service Management IT Support MS Office MS Office Suite PowerPoint Problem-solving Reporting ServiceNow Software Software asset management Software Engineering Teams Word

Experience

0 years

Education

2-year technical school AA Certification Engineering

Certifications

ITIL Foundation