IT Technical Program Manager, Collaboration Systems - Redwood City, CA (Open to Remote)

The Chan Zuckerberg Initiative was founded by Priscilla Chan and Mark Zuckerberg in 2015 to help solve some of society’s toughest challenges — from eradicating disease and improving education to addressing the needs of our local communities. Our mission is to build a more inclusive, just, and healthy future for everyone.

The Team

The Collaboration Systems team configures, maintains, and secures the systems that power CZI’s employee collaboration tools. As a Collaboration Systems Technical Program Manager, you will work cross-functionally within CZI’s Central Tech teams and across the organization to deploy modern solutions that drive the work behind our mission.

This role falls under the Corporate Infrastructure team within Central Tech, which is responsible for the IT and collaboration infrastructure used across the Chan Zuckerberg Initiative.

What You'll Do

• Lead the strategic planning and implementation of collaboration solutions, ensuring alignment with organizational objectives.
• Shape and drive long-term strategy for collaboration tools and solutions, leveraging data-driven insights, user needs, organizational goals, and risk analysis.
• Act as end-user subject matter expert for tools such as Google Workspace, Jira, Confluence, and Slack, offering training, support, and creating accessible documentation to enhance employee performance.
• Perform needs assessments with stakeholders, guiding tool selection, deployment, and prioritizing requirements for maximum efficiency and productivity.
• Facilitate smooth change management processes for successful user adoption, continuously identifying opportunities for operational improvements.
• Drive workflow, efficiency, and productivity enhancements by understanding business processes in collaboration with cross-functional teams.
• Monitor collaboration system performance, seek feedback for ongoing optimization, and remain informed about technology trends.
• Manage relationships with vendor partners for end-to-end tool support, ensuring the tools meet organizational needs and standards.

What You'll Bring

• At least 5 years in program or project …