IT Systems Engineer II

At Adaptive, we’re Powering the Age of Immune Medicine.  Our goal is to harness the power of the adaptive immune system to transform the way diseases are diagnosed and treated.

As an Adapter, you’ll have the opportunity to make a difference in people’s lives. With Adaptive, you’ll create a career highlight through collaboration with bright, curious colleagues working at the apex of innovation and application.

It’s time for your next chapter. Discover your story with Adaptive.

Position Overview

The IT Systems Engineer II is responsible for the installation/configuration, operation, and maintenance of systems’ hardware, software, and network-related infrastructure. This individual is a strong problem solver and troubleshooter who resolves incidents quickly and strengthens infrastructure availability. This role collaborates closely with the rest of the IT team and other tech departments to drive Adaptive’s technical strategy at the tactical level. Will also have a positive attitude, team mindset, a strong sense of urgency, excellent communication skills and demonstrate an unwavering commitment to customer satisfaction with the ability to prioritize and adapt quickly in a dynamic environment.

Key Responsibilities and Essential Functions

Operations and Support

• Manage and maintain Adaptive IT systems
• Administer monitoring systems, maintaining system integrity and availability
• Perform regular security and job monitoring
• Harden IT systems per Infosec compliance
• Provide support for reactive issues as needed
• Respond to system outages and incidents as appropriate
• Maintain automation scripts for routine tasks
• Troubleshoot a diverse range of office and lab computing devices and monitoring systems.
• Coordinate with other technology groups to maintain critical system availability
• Training the help desk team on new systems, protocols, and best practices.

Regulatory Environment Functions

• Regulatory responsibilities per Good Manufacturing Practices (GMP)
• Regulatory responsibilities per Good Clinical Practices (GCP)
• Regulatory responsibilities per Good Laboratory Practices (GLP)
• Ensure the security and protection of company systems and data by maintaining compliance with Adaptive security and information handling policies.

Position Requirements (Education, Experience, Other)

Required

• Associate degree in a technical field, such as engineering or computer science, or equivalent industry experience.
• 5+ years of relevant IT experience

Technical abilities to include:

• Experience managing complex hybrid on-prem/cloud infrastructure
• Experience with the Microsoft server technology stack
• M365 administration and troubleshooting
• Administration of *NIX server platforms
• Proficient with advanced virtualization platforms, particularly VMWare and Azure
• Support and administration including remote administration, end user support including executive support
• Excellent knowledge, navigation, administration, and troubleshooting of Microsoft Suite of products including SharePoint, OneDrive, Excel, PowerPoint, etc.
• Strong communication skills and the ability to effectively communicate technical information to both technical and non-technical audiences are important
• Knowledge of industry-standard information, security practices, including logging/monitoring, encryption, and auditing
• Attention to detail and the ability to multi-task to respond to diverse site issues along with core IT subject matter issues
• Must be flexible with tasks and schedules, and be able to successfully work in a team environment
• Ability to respond to occasional after-hours support issues as needed
• Strong analytical thinking and problem-solving abilities

Preferred Certifications & Experience:

• Scripting skills with knowledge of programming languages, such as Perl, Ruby, and Python.
• Experience with monitoring tools such as SolarWinds, SumoLogic, etc.
• Experience with virtualized compute and storage i.e. VMware, NetApp, Azure Files
• Knowledge of network management and architecture, M365/Azure platforms as well as IaaS/PaaS implementations and management
• Cloud experience, especially Azure
• Coding experience to empower automation and IAC
• Managing continuous improvement
• Applicable Microsoft certifications commensurate with experience level
• Experience with compliance and regulatory audits such as SOX and HIPPA
• Experience in the Biotech or other life sciences or medical industry is preferred

Working Conditions

• Remote position, must have a home office
• Must be occasionally willing to travel on-site
• Must be flexible with tasks and schedules, and the ability to work in a team environment
• Ability to respond to occasional after-hours support issues as needed

Physical Requirements

• Able to lift 15+ pounds
• Sufficient dexterity to assemble/repair computer hardware, peripherals, and associated furniture.

#LI-Remote

Compensation

Salary Range: $100,600 - $150,800

Other compensation elements include:

• equity grant
• bonus eligible

ALERT: Malicious groups posing as Adaptive employees have recently used fraudulent email aliases to extend employment offers, provide fake documents, and request sensitive personal and financial information. Legitimate Adaptive employment opportunities are initiated through our careers page and extended after multiple interviews with verified employees. Adaptive does not ask new hires to purchase anything out-of-pocket, including home office supplies and equipment. 

Interested in this position, but don’t meet all the requirements?  Adaptive is committed to building diverse, equitable, and inclusive teams across our organization.  Please consider applying even if your experience doesn’t match all the qualifications; you may be the exact candidate we’re searching for!

Adaptive is not currently sponsoring candidates requiring work authorization support for this position.

Adaptive’s posted compensation information includes a base salary (or hourly rate) range and summary of other available total compensation. The base salary range represents a minimum-to-maximum salary (or hourly rate) available to candidates upon extension of offer. Base salary is thoughtfully considered upon offer and is determined through multiple evaluation checks throughout the interview process, including: a candidate’s ability to meet minimum qualifications (skills/experience/education), a candidate’s ability to thoughtfully address preferred qualifications, current market conditions, and internal pay equity. Listed base salary is exclusive of bonus, commission, equity, differential pay, benefits, and other incentives.

Adaptive's benefits at-a-glance.

Adaptive Biotechnologies is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Please refer the Equal Employment Opportunity Posters for more information. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email hr@adaptivebiotech.com.

If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please e-mail accommodations@adaptivebiotech.com. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

NOTE TO EMPLOYMENT AGENCIES: Adaptive Biotechnologies values our relationships with our Recruitment Partners and will only accept resumes from those partners who have active agreements with Adaptive. Adaptive Biotechnologies is not responsible for any fees related to resumes that are unsolicited or are received by any employee of Adaptive Biotechnologies who is not a member of the Human Resources team.