IT Systems Analyst, SAP C4C (Remote)

Company Description

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60+ retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things, and believe that every new day brings opportunities for growth

Job Description

We are seeking an IT Systems Analyst, SAP C4C to join our team. In this role, you will be responsible for the implementation, maintenance and support of the SAP CX/C4C application within the organization. The position also requires analyzing business requirements, configuring the SAP CX/C4C application, and ensuring the smooth operation of Sales and Customer Service processes. Applicants should have strong written and verbal communication skills and the ability to work closely with all levels of the organization. The ideal candidate also has experience developing and drive the implementation of SAP best practices and standards. 

A day on the job looks like this: 

• Act as a subject matter expert in SAP CX/C4C application, providing hands-on experience in areas such as business partner, material master, Service: RMA, customer inquiries, interactions and requests, Sales: Accounts and Activity Management, Lead, Opportunity, Sales Quote, Sales Order, Pricing 
• Implement designs and configure the system as necessary 
• Analyze and resolve support and enhancement requests 
• Assist in issue resolution and risk mitigation on projects and support activities 
• Perform administrative tasks, including workflows, approval processes, organization setup and user management 
• Develop and maintain meaningful reports and dashboards to offer insights into sales and service performance 
• Design and develop functional specifications, test scripts and provide training and support to end-users 
• Assist in integrations of SAP applications with existing and external applications 
• Manage integration tasks for the SAP Sales & Service Cloud with other SAP applications (such as S/4HANA) and non-SAP applications via CPI 
• Ensure high system performance levels are achieved as part of the quality assurance and performance process 
• Identify and implement new technologies and capabilities, like Joule, to enhance the capability and efficiency of customer service team 

Qualifications

Got the skills and experience? Here’s what we’re looking for: 

• Bachelor’s degree from an accredited college/university 
• 5+ years of experience in SAP CX/C4C implementations in Sales & Service transformations using SAP Sales and Service Cloud 
• Experience in SAP Sales Cloud & Service Cloud functional and technical configuration & setup including CTI integration 
• Experience in SAP Sales and Distribution 
• Experience in S/4 HANA and SAP BTP 

Additional Information

And here’s our end of the bargain! 

• Salary: $100,000 - $130,000 with an annual bonus of up to 10%
• Paid leave for new parents to support work/life balance and family bonding
• Excellent medical/dental and vision coverage—EPO, PPO and HSA
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest
• On-site preschool for our employees’ children
• On-site employee gym for all levels/fitness needs
• Generous employee discount
• Casual dress…and we really mean it

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.

We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you. 
 
To learn more about Lakeshore, visit www.lakeshorelearning.com/careers 
 
Equal Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.

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