IT Systems Administrator

Vannevar Labs supports people on the front lines by building tools that deter and de-escalate conflict with America's adversaries. We build software and hardware for this mission that enable our customers to maintain maritime vigilance, disrupt misinformation, and collect non-traditional intelligence. In strategic competition, the intelligence and actions that shape conflict occur well before war itself. We build tools to win this fight now.

This mission has become urgent. The US and our allies are fighting a war of deterrence with woefully outdated technology. As a team, we believe in public service and that our democracy and government improve only if we put serious, collective effort into improving them, including the technology our government uses. 

Since our founding in 2019, we have grown to support a wide range of missions and capabilities across all U.S. service branches, multiple combatant commands, partner nations, and the intelligence community. We have been profitable since 2021, and are backed by investors including General Catalyst, DFJ Growth, Point72, Costanoa, and Felicis.

About the role

The IT Operations team is tasked with providing quality IT support that enables internal customers to achieve external success. The IT Systems Administrator will play a major role in this task. You will execute tasks and projects aimed at continually improving the operations and security of our corporate information systems.   

The growing environment is comprised of MDM managed Mac, Windows, iOS and Android devices deployed to a remote user base. Microsoft 365 GCC High, Atlassian, and Slack are the primary tools used to conduct internal business. 

What you'll do

• Plan and execute projects which improve IT operations 
• Administer Microsoft 365 tools with an emphasis on development within SharePoint Online, Microsoft Entra and Microsoft Intune
• Perform root cause analysis of incidents and common issues
• Respond to IT support requests via phone, chat, or remote support tools to provide timely technical support to end-users.
• Collaborate with other teams and departments to identify ways to optimize their use of corporate information systems
• Execute and maintain hardening of SaaS apps based on guidelines set by Information Security team
• Document technical procedures and solutions within our knowledge base 

Qualifications 

• Proven experience in Microsoft 365 administration - you have a deep understanding of the platform and its capabilities
• You've successfully led IT projects and understand how to …