IT Support Technician

Hi, we’re Underdog!

We’re the fastest-growing sports gaming company ever.

We build innovative games and products for American sports fans.

Founded in 2020, our team built four of today’s most widely played fantasy games and recently launched our Underdog Sportsbook. We are the only sportsbook to ever launch on our own home grown technology, which allows us to build different and innovative experiences. We believe there’s so much more to be built for sports fans, and we’ll continue to win by building the best products and experiences for our customers.

The opportunity in front of us to become the biggest company in our space is massive; after all, we’re currently sitting in the fastest-growing consumer industry in the U.S. In just over two years, we reached a nearly $500 million valuation through some of the best investors in the game, including Mark Cuban, Kevin Durant, BlackRock, and SV Angel. We are many times larger now and our growth is not slowing down.

At Underdog, we believe that sports are for everyone and are building a tomorrow for every fan. Want to help create that future? Join us.

About the role and why it’s unique:

• Provide technical support for hardware and software systems across our local office and remote staff
• Manage, maintain, and troubleshoot Zoom Rooms and AV equipment
• Troubleshoot a wide range of technical issues, including computers, mobile devices, printers, and network connectivity
• Assist with software and hardware installations and upgrades, ensuring seamless deployment
• Collaborate with senior IT staff on more complex technical problems, escalating when needed
• Keep track of work and troubleshooting steps using our ticketing system
• Deploy laptops as part of onboarding of new employees as well as providing spares to existing employees
• Maintain hardware inventory
• Document support procedures and update our internal knowledge base
• Support IT projects and participate in larger rollouts for the organization
• Participate in IT projects and roll-outs

Who you are:

• A proactive technician with intermediate-level experience in IT support, capable of handling a range of technical problems independently
• Knowledgeable in Mac and Windows environments, with the ability to support both
• Working knowledge of Google Workspace, Slack, and Zoom
• Understanding of network concepts
• Passionate about solving problems, especially diagnosing and fixing technical issues
• Someone with a strong, positive attitude, a knack for customer service, and a love for helping people - “Service with a smile”
• Able to work independently, complete tasks in a timely manner, and thrive in a fast-paced, high-growth startup environment
• Impeccable written and verbal communication with the ability to translate technical information in a non-technical format

Even better if you have:

• Prior experience supporting Okta and Mobile Device Management (MDM)

Our target starting base salary range for this position is between $63,000 and $75,000, plus target equity. The starting base salary will depend on a number of factors including the candidate’s skills and experience, among other things.

What we can offer you:

• Unlimited PTO (we're extremely flexible with the exception of the first few weeks before & into the NFL season)
• 16 weeks of fully paid parental leave
• A $500 home office allowance
• A connected virtual first culture with a highly engaged distributed workforce
• 5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents

#LI-REMOTE

This position may require sports betting licensure based on certain state regulations.

Underdog is an equal opportunity employer and doesn't discriminate on the basis of creed, race, sexual orientation, gender, age, disability status, or any other defining characteristic.