IT Support Technician

IT Support Technician

Department: Service Desk - Hospitality

Employment Type: Permanent - Full Time

Location: Remote - Midlands

Compensation: £35,000 - £45,000 / year

Description

Are you an experienced IT professional looking to take your career to the next level? Do you thrive on solving complex technical challenges and providing exceptional customer service? If so, we have an exciting opportunity for you!

We are seeking a highly skilled and motivated 2nd Line Support Technician to join our team, serving a prestigious client based in the picturesque Cotswolds. This role offers a unique chance to work in a stunning location, providing top-tier support to a renowned organisation.

Key Responsibilities

• Delivering 2nd line technical support to our distinguished client, ensuring timely and effective resolution of issues.
• Collaborating closely with 1st line support and other IT teams to escalate and resolve complex technical problems.
• Maintaining and troubleshooting hardware, software, and network systems to ensure optimal performance.
• Providing expert guidance and training to end-users to enhance their technical skills and knowledge.
• Documenting and tracking all support activities, ensuring detailed and accurate records.
  
  

About You

• Experience providing technical support at a 2nd line level or at a 1st line level demonstrating you’re ready for more!
• Experience of Microsoft server operating systems and technologies, user management through AD 
• Knowledge of ITIL, incident, problem and change management
• Ability to understand and operate to the standards of Cyber Essentials for IT Security.

A degree in an IT related field or comparable technical certifications are advantageous.

What You'll Love

• Generous Time Off: Enjoy up to 28 days of annual leave (not including Bank Holidays) each year to recharge your batteries 
• Continuous Learning: Take advantage of 5 paid days annually to pursue new skills or knowledge, with access to best in class learning tools such as Udemy, LinkedIn Learning and top tier technology certifications .
• Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year.
• Team Spirit: Join a friendly team and engage in various social events organised throughout the year.
• Health and Wellbeing: Benefit from Vitality health programs & wellness perks to keep you at your best.

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