IT Support Specialist

Our mission is to make higher education accessible and affordable for everyone. We empower students with financial support and supercharge their ability to pay down their debt, so they can get on the right financial track, fast.

We build tools that help people feel in control of their financial future, including:

• Private student loans - low rates, people-first service, and flexible payments.
• Student loan refinancing - break free from high-interest rates or monthly payments.
• Scholarships - access to thousands of scholarships to help students pay less.

Earnies are committed to helping students live their best lives, free from the stress of student debt. If you’re as passionate as we are about our mission, read more below, and let’s build something great together! 

The IT Support Specialist position will report to the IT Manager. 

As the IT Support Specialist, you will:

• Assist in onboarding and off-boarding of employees, including system and account provisioning.
• Own and manage the inventory of 300+ Apple devices.
• Provide help desk support for all Earnies and contractors.
• Participate in the deployment of new tools, systems, and product features.
• Serve as new employee's first interaction on day one and help provide an exceptional onboarding experience.
• Strive to provide the best customer service to all Earnies.

About You: 

• 1+ years of experience in a Help Desk or Desktop Support role.
• 1+ years experience in a corporate environment supporting Apple devices.
• Experiencing administering one or more of the following: Google Workspace, Slack, Okta, an Apple MDM, and other modern technologies.
• Strong customer service skills, including written and verbal.
• Excellent critical thinking and troubleshooting skills.

Even Better:

• Mac administration experience.
• Have used/supported JAMF or Kandji.
• Certified in Google Workspace or Okta.

Where:

• This role will be based in the San Francisco Bay Area.
• In-office work is expected 2-3 days a week or as needed in our Oakland office.

#LI-RM1

A little about our pay philosophy: We take pride in compensating our employees fairly and equitably. We are showcasing a range of your potential base salary. The successful candidate’s starting pay will also be determined based on job-related qualifications, internal compensation, and budget. This range may be modified in the future.

Earnest believes in enabling our employees to live their best lives. We offer a variety of perks and competitive benefits, including: 

• Health, Dental, & Vision benefits plus savings plans
• Mac computers + work-from-home stipend to set up your home office
• Monthly internet and phone reimbursement
• Employee Stock Purchase Plan
• Restricted Stock Units (RSUs)
• 401(k) plan to help you save for retirement plus a company match
• Robust tuition reimbursement program
• $1,000 travel perk on each Earnie-versary to anywhere in the world 
• Competitive days of annual PTO
• Competitive parental leave

What makes an “Earnie” culture: 

• Drivers – Drivers are satisfied by making things happen, not coming along for the ride. They feel a strong sense of ownership for their projects and teams and demand high standards from themselves and others.
• Humility – Humble team players check their egos and consider the team’s needs above their own. They are self-aware of their strengths and opportunities for improvement.
• Growth Mindset – People with a growth mindset approach challenges and failures as learning opportunities. They seek feedback to improve, give feedback to others, and genuinely want to perform well. 

At Earnest, we are committed to building an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity, inclusion, equity, and belonging enables us to move forward with our mission. We are dedicated to adding new perspectives to the team and encourage anyone to apply if your experience is close to what we are looking for.  

Earnest provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status, disability or genetics. Qualified applicants with criminal histories will be considered for the position in a manner consistent with the Fair Chance Ordinance.