IT Support Specialist - REMOTE - United States, Remote, US

Ready to be part of a dynamic and growing company?

ServiceMaster Brands is looking for talented people to join our team!

Compensation Details:

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At ServiceMaster, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $22-$23/hour.

IT Support Specialist

The IT Support Analyst is responsible for providing IT support for all franchises and Franchise Support Center staff.  

What you'll do:

• Provide technical support for products to end users through various means of communication
• Products include web-based software as well as mobile technology
• Document support activity through our ticketing system, following proper process, emphasizing accuracy and efficiency; maintaining a quick turnaround to franchise users
• Create documentation for end users to follow to navigate repetitive technical requests
• Assist the training department as requested with creating training guides for end users
• Collaborate with the department to increase efficiency in order to better assist end users
• Provide regular feedback to the Technology Implementation Consultants and Business Analysts on ways to improve our technology 
• Perform basic troubleshooting on reported issues
• Properly document the issue along with reproduction steps 
• Escalate the issue as needed to the senior support employees
• Communicate …