IT Support Specialist

About Carrot:

Carrot Fertility is the leading global fertility and family-building platform providing care for everyone, everywhere. Trusted by more than a thousand multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for millions of people worldwide. From maternity through menopause and pre-pregnancy through parenting, Carrot is dedicated to expanding access and improving outcomes. Carrot empowers members with compassionate, personalized, and inclusive support.

The Role: 

Carrot is looking for an experienced IT Support Specialist to join our amazing IT Operations team. The right candidate will be a solid IT all-rounder with a passion for helping up-level people, processes, and systems across the company. You’ll have an entrepreneurial spirit that drives you to create seamless technology experiences for our users around the world.  

With this role, we’re looking for a high level of productivity app expertise. You are an expert with Google Workspace, Slack, Confluence, JIRA, etc, and know how to help our users get the most out of their collaboration tools. You’ll also help make sure we have the right set of tools at Carrot. You’ll help make sure we’re efficient with the procurement, management, and inventory of our software and hardware assets. 

What we’re looking for:

• Experienced providing technical support to users in remote and in-office environments
• Deep expertise with modern cloud productivity solutions: Google Workspace, Slack, JIRA, Confluence. You have advanced knowledge of how to get the most out of these applications
• Experience managing a suite of saas applications at scale. You have been involved in procurement, license management, and lifecycle management of saas applications
• Experience with computer asset management and inventory practices
• Experience running technical trainings for user groups, including onboarding for new users
• Background with leading MDM platforms, including JAMF and Intune
• Strong with Mac and Windows systems internals, including user troubleshooting
• Bent on delivering a seamless user experience

What you’ll do:

• Oversee the suite of collaboration tooling in use at Carrot and ensure our users have great experiences using the tools we offer
• Provide expert guidance to users and teams who are in need of collaboration and work management solutions
• Evolve our practices around Google Drive, Confluence etc such that information is easy to engage with, while also meeting high-security standards
• Ensure our ITSM …