IT Support Specialist - Remote

Vannevar Labs builds next generation defense software for the public servants keeping our country safe.  As a team, we exist because we believe in public service, and we think that our democracy and government improve only if we put serious, collective effort into improving them, including the technology our government uses.      This mission has become urgent. Ukraine is engaged in a war for survival with Russia. China regularly flies nuclear-capable bombers into Taiwan and Japan’s airspace. The US and our allies are fighting a war of deterrence with woefully outdated technology. We build software to support these missions, including providing battlefield information to allies, identifying malign activity, and helping the US deter and deescalate conflict.     We are a profitable growth startup with some of the best defense investors in the world, including General Catalyst, DFJ Growth, Point72, and enterprise tech investors Costanoa and Felicis. 

About the role

We have an immediate opening for an IT Support Specialist to be responsible for providing technical support and assistance to our internal staff members. The primary objectives of this role are to ensure smooth operation of IT systems and provide prompt resolution of any issues that arise. 

The environment is comprised of MDM managed Mac, Windows, iOS and Android devices deployed to a remote user base. Microsoft 365, Atlassian, and Slack are the key tools used to conduct internal business 

Duties: 

• Respond to IT support requests via phone, chat, or remote support tools to provide timely technical support to end-users 
• Diagnose and troubleshoot hardware and software issues, escalating complex issues to the appropriate teams when necessary 
• Conduct routine maintenance tasks on endpoints such as software updates, patches, or vulnerability remediation 
• Administer user access …