IT Support Specialist - Off Campus - Other

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS:

The Information Technology (IT) Service Desk of Penn State IT is looking for a self-disciplined and highly motivated individual for the role of Support Level IT Support Specialist to provide tier-one customer support to students, faculty, and staff of the Pennsylvania State University.

Duties of this position include:

• Responding to phone calls, chat support, and email tickets to ensure each customer always receives outstanding service 
• Addressing and resolving questions, completing appropriate tracking, and routing within an incident tracking tool
• Contributing to documentation and frequently asked questions (FAQs)
• Participates in projects and tasks as assigned

Position Details

This position works a fully remote schedule, Friday through Tuesday, 11:00 p.m. to 7:30 a.m. Eastern Standard Time (EST). The location of this position is flexible and can operate fully remote within the United States and does not require relocation to University Park. The starting compensation for this position is expected to be between $42,000 - $46,000 annually.

Penn State will provide necessary equipment including a laptop, two monitors, keyboard, mouse, and headset. Penn State also provides the software you will need, including a secure VPN and programs needed to perform …