IT Support Specialist II

About Anaconda

Be at the center of AI

With more than 45 million users, Anaconda is the most popular operating system for AI providing access to the foundational open-source Python packages used in modern AI, data science, and machine learning through a seamless platform. We pioneered the use of Python for data science, championed its vibrant community, and continue to steward open-source projects that make tomorrow’s innovations possible. Our enterprise-grade solutions enable corporate, research, and academic institutions around the world to harness the power of open source for competitive advantage, groundbreaking research, and a better world. To learn more visit https://www.anaconda.com.

Here is why people love most about working here: We’re not just a company, we’re part of a movement. Our dedicated employees and user community are democratizing data science and creating and promoting open-source technologies for a better world, and our commercial offerings make it possible for enterprise users to leverage the most innovative output from open source in a secure, governed way.

Summary

Anaconda is seeking a talented IT Support Specialist II  to join our rapidly-growing company. This is an excellent opportunity to leverage your experience and skills in a role dedicated to delivering a seamless onboarding experience and providing IT support for our team.

This position requires a minimum of one day per week in our Austin office.

What You’ll Do:

• Act as the main IT support contact for new hires, both remotely and onsite, guiding them through setup and configurations for core systems and tools.
• Configure accounts and access for Google Workspace, Office 365, Okta, Slack, Jira and Jira Service Management(JSM), Confluence, Kandji, and other systems, ensuring a seamless onboarding experience tailored to each new hire’s role.
• Provide support across a tech stack of over 200 tools, including mobile device management (MDM), office productivity, identity and access management (IAM), and collaboration tools.
• Troubleshoot technical issues and early-stage onboarding concerns, escalating more complex issues as needed.
• Document common issues and solutions, creating a knowledge base to support future onboarding and user self-help.
• Conduct introductory training sessions for new hires on core tool usage, IT policies, and best practices, facilitating smooth adaptation to our high-growth, fast-paced environment.
• Collaborate on creating and updating documentation on system setup, configurations, and troubleshooting.
• Gather feedback from new hires to identify and implement improvements in our onboarding processes.

What You Need:

• Associate's degree in IT, Computer Science, or a related field (Bachelor’s preferred).
• Minimum of 2 years in IT support, with experience in onboarding or end-user support for core business systems and tools.
• Proficient in Google Workspace, Office 365, Okta, Slack, Zoom, Jira, JSM, Confluence, Kandji, 1Password, Cloudflare, or similar MDM, IAM, office productivity, and collaboration tools.
• Knowledge of Jira, JSM, and Confluence is required for effective ticketing and knowledge management.
• Ability to support a diverse tool stack and quickly adapt to new technologies in a hyper-growth environment.
• Familiarity with IT service management frameworks and concepts; certifications in ITIL, Okta, AWS, or Scrum are a plus.
• Strong communication and interpersonal skills, with the ability to assist non-technical users effectively.
• Organized, detail-oriented, and proactive in identifying solutions, especially in a dynamic environment.
• Self-driven and adaptable, thriving in both remote and in-office settings.
• Team attitude: “I am not done until WE are done”
• Embody our core values:  
• • Great People
  • Great Product
  • Great Performance
• Care deeply about fostering an environment where people of all backgrounds and experiences can flourish 

What Will Make You Stand Out:

• Experience working in a fast-paced startup environment
• Experience working in an open-source, AI, or data science-oriented company

Why You’ll Like Working Here:

• Unique opportunity to translate strong open-source adoption and user enthusiasm into commercial product growth
• Dynamic company that rewards high-performers
• On the cutting edge of enterprise application of data science, machine learning, and AI
• Collaborative team environment that values multiple perspectives and clear thinking
• Employees-first culture
• Flexible working hours
• Medical*, Dental*, Vision*, HSA*, Life* and 401K*
• Paid parental leave - both parents
• Monthly productivity stipend 
• Open vacation policy* 
• Quarterly Snake days (company-wide bonus day off)

*FTE employees based on your region 

The US base salary range for this role is  $61,200-$91,500 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed in each job posting reflects the minimum and maximum target salaries for the position across all US locations.

Within the range, individual compensation is determined by various factors, including work location, job-related skills, experience, and relevant education or training. Your recruiter will provide more specific details on the salary range for your preferred location during the hiring process.

Application deadline: There is no deadline; we accept applications on an ongoing basis.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Anaconda, Inc. (“We”, “Us”) are committed to protecting and respecting your privacy. This Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to Us, will be processed by Us in connection with Our recruitment processes. By clicking “Submit Application”, you acknowledge you have read our Privacy Policy and that Anaconda can retain your application data for up to 1-year, unless otherwise stated.  For the purpose of the General Data Protection Regulation (“GDPR”) ”) and the version of the GDPR retained in UK law (the “UK GDPR”) the Data Controller is Vanessa Macllwaine

Anaconda is an EEO/AA employer M/F/V/D.