IT Support Specialist

Our Story

Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.

What’s in Store 

We're on the lookout for an IT Support Specialist. As an IT Support Specialist, you will provide help and advice to people using computer software or equipment and support information technology (IT) employees within Johns Eastern. This role is essential in ensuring smooth IT operations and maintaining the quality of services provided to clients and employees alike.

Responsibilities and Duties:

• Perform data updates and maintenance.
• Conduct client tier structure change analysis and implementation.
• Manage claim data changes.
• Oversee new client setups and validation, including Medicare and Bill Review setups.
• Maintain IS physical files.
• Provide 1st-level end-user support.
• Handle vendor setups.
• Maintain 1099 B-Notice records.
• Enter billing information.
• Process daily checks.
• Validate and send daily/weekly registers (non-automated).
• Manage report-related tasks, including standard report requests, report schedule setups, and month-end report validation/re-runs.
• Utilize introductory SQL skills for ad-hoc report creation.

This role is a full-time, Hybrid position.

Your Expertise, Skills, and Abilities

• Strong organizational skills and attention to detail.
• Excellent communication skills, both verbal and written.
• Ability to multitask effectively.
• Basic understanding of computer systems.
• Proficiency with MS Office.
• Willingness to pursue further education related to job duties and necessary skills.

Benefits

At Davies North America, we are dedicated to supporting the well-being and future of our qualifying employees. Our comprehensive benefits package includes:

• Medical, dental, and vision plans to ensure your health and that of your family.
• A 401k plan with employer matching to help you build a secure financial future.
• Our time-off policies, including Discretionary Time Off for exempt employees and Paid Time Off (PTO) package for non-exempt employees, reflect our commitment to promoting a healthy work environment.
• Paid holidays.
• Life insurance and both short-term and long-term disability plans, providing essential financial protection for you and your loved ones.

Diversity and Inclusion

Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.

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