IT Support Specialist

IT Support Specialist

BillingPlatform is an industry-leading, fast-growing SaaS company. Our award-winning, cloud-based revenue lifecycle management platform is leveraged by leading global enterprises to automate and streamline the entire quote-to-cash process. At BillingPlatform, our employees are our most valuable asset, and we believe deeply in a culture of collaboration, accountability, innovation, and transparency. We seek bright, enthusiastic, and creative professionals looking to be part of our incredible team focused on challenging the status quo and driving transformational value to customers.
Backed by leading private equity firms FTV Capital and Columbia Capital, we have achieved remarkable industry recognition for growth, including being listed for the fifth consecutive year on Deloitte’s Technology Fast 500™ list of fastest-growing technology companies and ranked on the Inc 5000 list for four years running.
Our ability to innovate market-leading solutions has been validated by all major industry analyst firms, including being named a Leader in the first-ever Gartner® Magic Quadrant™ for Recurring Billing Applications, and being recognized as the Leader in Forrester Research’s “The Forrester Wave™: SaaS Recurring Billing Solutions.” To learn more about us, visit billingplatform.com.
As an IT Support Specialist, you will be responsible for providing the company’s employees with information technology support to optimize efficiency and security. You will be responsible for maintaining the IT inventory and creating and deploying maintenance on the machines and the Intune MDM software. This will require documenting and maintaining compliance policies across the user base and their assets. This role will also include maintaining and expanding the network and equipment at the local office and maintaining overall network security. The ideal candidate will have knowledge and understanding of security, compliance, and global operations to assist with our growth projections.

Responsibilities:
Technical Support: Diagnose and resolve issues related to computer hardware, software, network connectivity, and user accounts.
User Assistance: Provide guidance, answer questions, and support software troubleshooting.
Software & Hardware Management: Install, configure, and maintain applications, workstations, and peripherals.
Security & Compliance: Apply patches, assist with PCI/SOC audits, and enforce compliance policies.
Network Administration: Manage user access, troubleshoot connectivity issues, and maintain security.
Incident Management: Log, track, and escalate technical issues as needed.
Documentation: Maintain user guides, knowledge bases, and IT infrastructure documentation.
IT Infrastructure Maintenance: Oversee backups, disaster recovery, and failover processes.
Project Coordination: Lead IT projects, implement upgrades, and manage deployments.

Requirements

Experience: 2-5 years in IT support
Education: Bachelor’s in Computer Science or related field …