IT Support Officer

Contract Type   Permanent Working Pattern   Full time - flexible working may be considered Working Hours   35 hours Salary   £31,630.99 per year Location Options   Hybrid - home based and Birmingham Function Type   Corporate Functions (HR, Finance, Project Management, IT, Risk and Audit)  

Are you a highly skilled and motivated team member looking to make a significant impact in the IT field? We are seeking an IT Support Officer to join our IT team to deliver the efficient and robust IT services delivery within an organisation.

The role

As an IT Support Officer, you will be at the heart of our IT operations, providing crucial support to the IT Manager and the wider IT Team. The role will involve maintaining and coordinating the IT portfolio plan, managing demand and capacity planning, and producing the IT Team performance pack using data from multiple sources.

You will track and maintain IT assets in hardware and software and ensure accuracy of list in collaboration with IT Operations and IT Security teams.

You will assist in managing the IT budget, including raising and receipting purchase orders (POs) and resolving related queries. You would also support the IT Manager with supplier and contract management and provide detailed reports on supplier performance based on KPIs.

You will also coordinate resource planning, support audit activities, and monitor software usage data to aid in tendering processes. In the absence of the IT Manager, you will step in to ensure continuity of management within the IT Team.

 

What’s In It For You

This position offers a rewarding career path with opportunities for professional growth and development.

• Gain opportunity to work closely with a wider IT Team, gaining valuable experience in various aspects of IT management.
• Develop various skillset in demand management and data analysis, while also providing exposure to contract and vendor management.
• Play key role in maintaining the IT services level and portfolio plan, ensuring smooth operations, and contributing to the overall success of the organisation.

 

What we are looking for

• Team player with excellent collaboration skills
• Commercial experience and awareness - experience of financial management
• Strong experience of data analysis and analytical skills particularly in working with KPIs
• Strong experience of technology asset management, i.e. hardware and software
• Experience of resource and portfolio planning
• Good analytical and problem solving skills with an attention to detail

 

Useful and additional information

There is a full role profile attached to the bottom of this advert on our website.

If you have any questions that aren’t in this advert or on our website, please contact us via: recruitment@sra.org.uk

This is a hybrid role and will be based in our Birmingham or London office 1 to 2 days a week, and from home the rest of the week.

 

To apply

Please click ‘apply’ to complete the online application form and upload a CV and cover letter, addressing how you meet the essential requirements outlined in this advert and the attached role profile.

To find out more about the recruitment and selection process and how to make the most of your application, please visit our jobs pages.

Closing date for applications is 3 February 2025 at 09:00. We may choose to close the application early if sufficient applications are received.

The shortlisting results will be finalized between 17 and 18 February 2025. Interviews and assessments will take place in the week of 28 February 2025

Essential

The successful candidate will be able to demonstrate the following knowledge, skills and experience:

• Team player with excellent collaboration skills

• Commercial experience and awareness - experience of financial management

• Strong experience of data analysis and analytical skills particularly in working with KPIs

• Strong experience of technology asset management, i.e. hardware and software

• Experience of resource and portfolio planning

• Good analytical and problem solving skills with an attention to detail

The SRA is the independent regulator of solicitors and law firms in England and Wales, protecting consumers and supporting the rule of law and the administration of justice. We do this by overseeing all education and training requirements necessary to practise as a solicitor, licensing individuals and firms to practise, setting the standards of the profession and regulating and enforcing compliance against these standards. We offer an inclusive, supportive and friendly working environment and the chance to develop your career within a professional organisation. We are committed to the health and wellbeing of staff, helping everyone to strike a good balance between personal and professional life.

Additionally, we provide a generous flexible benefits package, including gym membership with a tax only cost, an excellent defined contribution pension scheme and an additional 3% of annual basic salary upon successful completion of probation. Attached Role Profile   Role profile_IT Support Officer April 2024.docx – 538KB Opens in a new window
Converted File Role profile_IT Support Officer April 2024.docx.pdf – 95KB Opens in a new window Vacancy closing date: 03/02/2025, 09:00

The Solicitors Regulation Authority is an Equal Opportunities Employer.

Diversity and inclusion is central to everything we do. We are actively committed to promoting and participating in good practice in the way that we attract, recruit and retain staff.

Everyone is encouraged to bring their whole self to work because we appreciate the value that a truly diverse workforce brings to an organisation. We celebrate difference, recognising the benefits this brings to our inclusive culture, including age, disability, gender identity and expression, religion, race, sex, sexual orientation and socio economic background.

 We are a Stonewall Top 100 Employer, a member of ENEI, a disability confident employer and we are happy to talk flexible working.

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