IT Support Engineer

About us

Pomelo Care is a multi-disciplinary team of clinicians, engineers and problem solvers who are passionate about improving care for moms and babies. We are transforming outcomes for pregnant people and babies with evidence-based pregnancy and newborn care at scale. Our technology-driven care platform enables us to engage patients early, conduct individualized risk assessments for poor pregnancy outcomes, and deliver coordinated, personalized virtual care throughout pregnancy, NICU stays, and the first postpartum year. We measure ourselves by reductions in preterm births, NICU admissions, c-sections and maternal mortality; we improve outcomes and reduce healthcare spend.

What you'll do

As an early hire on a growing IT team, you will have the chance to help create a world-class IT program from the ground up at a rapidly scaling, high-growth startup -- creating an intuitive and user-friendly technology environment for your fellow Pomelos! You will work with the IT team to build out and refine our zero-touch endpoint deployment strategy, define internal support SLAs and implement security policies across Okta, Slack, Google Workspace, Google Cloud and other third-party vendors to keep our patients' data safe. Specifically you have, 

• 5+ years of experience in an IT support/operations role
• High-level customer service orientation with a focus on end-user experience
• Comfortable working directly with executives and other senior leadership
• Strong communication skills and ability to understand/empathize with users
• Experience administering Okta, Google Workspace, Slack, and Zoom
• Experience managing and supporting macOS
• Knowledge and experience with MDM tools
• Basic network understanding and troubleshooting
• Experience automating repetitive tasks 

Bonus points if you have any of the following

• Experience at a healthcare startup
• Experience working with Kandji
• Experience with BetterCloud, Slack Workflows, and Okta Workflows
• Experience working with security and compliance platforms such as Vanta and Drata

Why you should join our team

By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup that always puts the patient first. You will learn, grow and be challenged -- and have fun with your team while doing it.

We strive to create an environment where employees from all backgrounds are respected. We also offer:

• Competitive healthcare benefits
• Generous equity compensation
• Unlimited vacation
• Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)

At Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Pomelo Care. In accordance with New York City, Colorado, California, and other applicable laws, Pomelo Care is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. Given that this role is open to candidates of different skill levels, determining a salary range is challenging. A reasonable estimate of the current salary range is $95,000 to $110,000. We expect most candidates to fall in the middle of the range. We also believe that your personal needs and preferences should be taken into consideration, so we allow some choice between equity and cash.

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