IT Support Engineer

IT Support Engineer

100% Remote

Preferred States: Colorado, Alabama, Tennessee, California

🎉 About Us

VERSES is a cognitive computing company building next-generation intelligent software systems modeled after the Wisdom and Genius of Nature We are a distributed, diverse, and inclusive workforce that aspires to do our best work on important problems with exceptional people and we value: AUDACITY, ASSERTIVENESS, ALIGNMENT, ACCOUNTABILITY, ABUNDANCE & AWESOMENESS.

We’re looking for trailblazers and problem solvers passionate about tackling important global-scale challenges so if that sounds appealing, let’s imagine a smarter world together.

🚀 Join Our Adventure:

At VERSES, we're shaping the future of computing with our natural computing platform, Genius. We're looking for an experienced IT Support Engineer to provide Tier 1 & 2 support to our global team.

✍️ Roles and Responsibilities:

• Responsible for configuring workstations for deployment in a secure manner
• Providing support to end-users who are working off-site
• Onboarding & Off-boarding
• Supporting mobile devices
• Perform routine maintenance on software and hardware
• Training users on how to use devices and services effectively and efficiently
• Respond to incidents, problems, and support requests for hardware and software-related issues
• Complete audits as required for accounts, inventory, and services
• Deploy Zero-Touch onboarding as well as Zero-Trust standards
• Receive and ship company equipment
• Efficiently give step-by-step instructions from a remote setting
• AWS Workspace or security-related experience
• MDM experience
• Certifications such as: CompTIA Network+, CompTIA Security+, CCNA, ICS2 CC, or equivalent

🎓 Essential Qualifications:

• 5 minimum years experience in desktop support function, experience in hybrid and global work environments
• Google Suite experience required
• Basic Knowledge of Zero-trust pillars
• Demonstrated knowledge of controls methodology
• Demonstrated knowledge of email troubleshooting
• Expert knowledge of MacOS, Windows OS
• Linux knowledge is a plus
• Expert knowledge of Android and iOS
• In-depth knowledge of deployment methodologies
• Demonstrated knowledge of all security concepts of the CIA triad
• Ability to ask precise questions to diagnose problems
• Ability to work from home and be productive
• Certifications such as: CompTIA Cloud+, CompTIA CySA+, AWS Certified Security, or ISC2 CCSP, or equivalent

✨ Why Join Us?

Work on groundbreaking products in an environment that fuels innovation.

📈 A career trajectory that’s as limitless as your ambition.

🤝 Join a team where your ideas are not just heard but celebrated.

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